Client Service Representative

3 weeks ago

British Columbia, Canada ICBC Full time

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

Client Service Representative - Part Time

**Job Title**: Client Service Rep Reference Number: 117332

**Location**: Various Locations Employment Type: Permanent Part Time

**Hours of Work**: Other Posted Date: 2023/02/08

Position Highlights

As a Client Service Representative, your responsibilities will include determining whether requirements for driver's license

renewals, duplicates, BCID and BC Services Cards have been met. You will work with customers to understand their licensing

needs as well as assist with processing Violation Tickets and Disputes.

This role makes a direct impact on our customers who rely on driver licensing services to ensure they can drive for work, to get

to work, school, volunteer and other important daily activities.

This role requires outstanding customer service skills and the ability to pay attention to detail while ensuring accuracy within a

fast-paced environment filled with interruptions. Active listening skills are key in dealing with challenging customer interactions

along with the ability to tailor your communication style to each customer.

Position Requirements

**Successful applicants will have**:

- Outstanding face to face customer service experience
- Experience handling cash in a fast paced, transactional environment
- Exceptional data entry skills and ability to reconcile daily transactions
- Must meet the Canadian Border Service security clearance requirements of the Enhanced Driver License Program.

Some locations may require additional training for motorcycle testing as "follow vehicle drivers". Participation in these

opportunities requires a minimum Class 5 BC Driver's License.

up to 75% of regular bi-weekly hours and are based on business needs. Workdays include Monday through Saturday.

Our main priority is to protect the health and safety of our employees and customers. Safety protocols have been established

and protective equipment (such as acrylic barriers and gloves) will be provided.

Position Information

**What we offer**:

- Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
- Continuous Training: We offer continuous in-house training to ensure you are equipped with the knowledge to be successful in

your role.
- Engaging Culture: We promote an inclusive and diverse work environment

Please note only those legally entitled to work in Canada at present will be considered for this position.

ZR2

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