Aon Client Services

5 months ago

Toronto, Canada Aon Corporation Full time

Posting Description:
**Aon Client Services - Resource Manager**

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.
- Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit._

**Aon is in the business of better decisions**:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**:
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting the Commercial Risk division.
- Handles overall client satisfaction and where appropriate participates in decisions involving service-related issues and resolution/solutions with the teams
- Evaluates and recognizes in collaboration with the offshore/onshore team staff performance, and recommends/provides training and development opportunities.
- Supervises resources to accommodate workflow, and handle client results.
- Monitors resources and transactions to ensure the required activities to initiate and deliver a renewal, process an invoice, issue auto liability slips, issue a Certificate, initiate endorsements, and process other client requests.
- Audits performance to determine if client fulfillment is following the client’s expectations
- Troubleshoots and resolves client issues around ACS results; engaging leadership as required
- Provides direction and mentorship to team members
- Conducts office and/or client visits upon request.
- Participates in the development of client solutions with ARS Field Office Management.
- Revises program based on customer feedback and results; crafts transition plan which includes training for resources, establishment of service measurements, and a timeline for actual transition.
- Leads special projects to facilitate processes handled by offshore/onshore ACS partners.

**How this opportunity is different**:
The Resource Manager is tasked with the fulfillment of service and provides a point of escalation for internal partners. In this role, you are encouraged to make decisions related to resource management, employee development needs, process development and implementation of processes and procedures, and coordinating the transactions/work of the Genpact CSS team members. The Resource Manager ensures that transactions are completed with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines.

**Skills and experience that will lead to success**:

- 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
- Proven technical proficiency, in commercial insurance, with an ability to demonstrate capabilities to create innovative and controlled solutions.
- Experience in resource deployment and utilization management.
- Strong interpersonal skills, with the ability to interact effectively at various levels.
- Proficient use of technology to meet the expectations of both internal and external clients
- Successfully operates in a fast-paced result-oriented environment that requires staff members to multi-task, react quickly and perform tasks that are not routine.
- Ability to identify and analyze client needs to develop solid solutions.
- Proven leadership skills in a team environment.
- Must maintain appropriate brokers' licenses.
- Available to travel as needed/required

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

**#LI-AM3**

**#LI

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