Aon Advance Escalation Manager

3 weeks ago

Toronto, Canada Aon Corporation Full time

Posting Description:
**Client Success Specialist - Aon Advance Escalation Manager**

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**

We are looking for an emerging leader to lead a medium-sized team of client success professionals. You will not only handle day-to-day work allocations, results and critical issues but also provide input into talent selection, performance management and the overall excellence of the Client Success team.
- Lead all aspects of employee performance and where appropriate, communicate disciplinary and corrective action.
- Make hiring decisions, evaluate, and reward team performance, recommend training and development opportunities.
- Ensure the team is resolving inquiries and maintaining SLAs associated with Aon Client Services (ACS) service delivery.
- Schedule and coordinate personnel to accommodate workflow; distribute work assignments to Specialists based on specific levels of expertise.
- Periodically review work performed by colleagues to verify that Specialists identify and retrieve relevant compliance documentation vital to process renewals, invoices, and any other ACS results
- Validate colleagues are performing the required activities to initiate and deliver a renewal, process an invoice, issue auto liability cards, issue urgent certificates, initiate endorsements, and process other client requests.
- Follow-up with Specialists for status on large revenue renewals from Brokers, Account Executives, Regional Directors and Branch Managers and report on the status for month and quarter close
- Ensure Specialists keep the system of record (i.e.: Xpress and Polaris) accurate and current. Accurate maintenance of documentation in FileNet
- Assist Specialists in developing effective relationships with outsourced service providers. Coordinate activities with internal units as required.
- Review specialist performance to determine if client fulfillment is following client expectations.
- Help colleagues troubleshoot and resolve basic client issues around ACS services.
- Provide direction and mentorship to team members who are confronted with unfamiliar or complex client issues.
- Participate in office and client visits.
- Take part in the development of client solutions with Producers and Client Relationship Managers as required.
- Measure and maintain the client delivery standards through SLAs and matrix, ensuring that the entire team is working together to service the client.
- Perform analyses and root cause assessments into servicing issues and bring them up to appropriate teams as required.
- Routinely confer with the team to ensure they are properly supported and provided with appropriate tools and training.
- Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems.
- Address unusual or difficult inquiries/situations through direct personal action or refer to the appropriate individuals; research complex issues and ensure their resolution.

**How this opportunity is different**

**Skills and experience that will lead to success**
- Demonstrated leadership skills in leading service teams that support medium to large commercial clients.
- Proven technical competency in commercial insurance, capable of demonstrating innovative and controlled solutions.
- High level of ease with learning and using various tools and technologies, including but not limited to, intermediate
- to advanced-level Excel skills (Pivot Tables, V-Lookup, complex formulas)
- Ability to explain the value of standardized and centralized operations to communicate the value Aon brings to the most challenging clients.
- Experience in resource deployment and utilization management.
- Demonstrated strength in developing and coaching colleagues to consistently exceed client expectations.
- Finely honed interpersonal skills, including the ability to interact effectively with a wide variety of internal and external partners.
- Thriving in a fast-paced, result-driven environment that requires colleagues to multi-task, react quickly and perform tasks that are not routine.
- Ability to identify and analyze client needs to develop solid solutions.
- Must possess and maintain appropriate brokers’ license.
- Experience in internal platforms considered an asset but not required.

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellb

  • Aon Advance Client Success Specialist

    3 weeks ago

    Toronto, Canada Aon Corporation Full time

    Posting Description: **Aon Advance Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Toronto office. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. **Aon...

  • Aon Advance Client Success Specialist

    3 weeks ago

    Toronto, Canada Aon Corporation Full time

    Posting Description: **Aon Advance Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Toronto office. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. **Aon...

  • Aon Client Services

    4 weeks ago

    Toronto, Canada Aon Full time

    This is a hybrid role with the flexibility to work both virtually and from our Toronto office. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business of better decisions At Aon, we shape decisions...

  • National Lead, Quality and Escalation

    3 weeks ago

    Toronto, Canada Aon Full time

    National Lead for Premium Transaction, Data Quality, and Escalation Aon is looking for a “National Lead Premium Transaction, Data Quality and Escalation” to join its team in Toronto. Reporting to National Lead of Aon Client Services Canada you will act as a Process Owner for Premium Transactions and will lead the Data Quality and Innovation functions in...

  • Aon Client Services

    4 weeks ago

    Toronto, Canada Aon Corporation Full time

    Posting Description: **Aon Client Services - Resource Manager** This is a hybrid role with the flexibility to work both virtually and from our Toronto office. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work...

  • National Lead, Quality and Escalation

    3 weeks ago

    Toronto, Canada Aon Corporation Full time

    Posting Description: **National Lead for Premium Transaction, Data Quality, and Escalation** Aon is looking for a “National Lead Premium Transaction, Data Quality and Escalation” to join its team in Toronto. Reporting to National Lead of Aon Client Services Canada you will act as a Process Owner for Premium Transactions and will lead the Data Quality...

  • Project Manager

    7 days ago

    Toronto, Canada Aon Corporation Full time

    Posting Description: **Aon is looking for a Project Manager, Aon Life Solutions Consulting.** As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Solutions & Technology Group (STG) within Aon Reinsurance, in Toronto, Ontario (or work remotely). As a Project...

  • (Urgent Search) Project Manager

    5 days ago

    Toronto, Canada Aon Full time

    Aon is looking for a Project Manager, Aon Life Solutions Consulting.   As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Solutions & Technology Group (STG) within Aon Reinsurance, in Toronto, Ontario (or work remotely). As a Project Manager, you will report...

  • Consultant, Aon Life Solutions

    7 days ago

    Toronto, Canada Aon Corporation Full time

    Posting Description: **Aon is looking for a Consultant, Aon Life Solutions.** As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Solutions & Technology Group (STG) within Aon Reinsurance, in Toronto, Ontario (or work remotely). As a Consultant, you will report...

  • Associate Director, Aon Life Solutions Consulting

    7 days ago

    Toronto, Canada Aon Corporation Full time

    Posting Description: **Aon is looking for an Associate Director, Aon Life Solutions** As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our PathWise Solutions Group (PSG) business group within Aon Reinsurance, in Toronto, Ontario. As an Associate Director, you will...

  • Resource Manager

    3 days ago

    Toronto, Ontario, Canada Aon Full time

    Aon is looking for a Resource Manager As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Risk. This is a hybrid role with the flexibility to work both virtually and from our Toronto office. This role may require you to work in different time zones based on...

  • Resource Manager

    3 days ago

    Toronto, Canada Aon Full time

    Aon is looking for a Resource Manager As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Risk. This is a hybrid role with the flexibility to work both virtually and from our Toronto office. This role may require you to work in different time zones based on...

  • Manager, Training

    4 weeks ago

    Toronto, Canada Aon Full time

    Manager Training Does training others motivates you? This is a hybrid role with the flexibility to work both virtually and from our Toronto office Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the...

  • Early Careers: Intern, Client Information Management

    2 days ago

    Toronto, Ontario, Canada Aon Full time

    Early Careers: Early Careers: Intern, Client Information Management (CIM) - Fall 2024 Are you eager to learn about the dynamic needs of employers in the post-Covid era and the continued war for talent? Are you interested in data privacy and improving the collection and storage of employee benefits details? Are you skilled in reviewing contracts and...

  • Early Careers: Intern, Client Information Management

    1 day ago

    Toronto, Canada Aon Full time

    Early Careers: Early Careers: Intern, Client Information Management (CIM) - Fall 2024 Are you eager to learn about the dynamic needs of employers in the post-Covid era and the continued war for talent? Are you interested in data privacy and improving the collection and storage of employee benefits details? Are you skilled in reviewing contracts and...

  • Fiduciary Payable Representative

    3 weeks ago

    Toronto, Canada Aon Full time

    **Job Description**: **Job Title**:Fiduciary Payable Representative - Are you passionate about accounts/finance?_ - This is a hybrid role with the flexibility to work both virtually and from our Toronto office._ **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the...

  • Associate Account Executive

    3 weeks ago

    Toronto, Canada Aon Full time

    **Job Description**: Are you looking for an opportunity to take your next step in the insurance industry? Have an interest in financial institutions' risk factors and how we can help them make good decisions to mitigate them? **Note**: This is a hybrid role with the flexibility to work both virtually and from our Toronto office at 2 Sheppard Avenue...

  • Construction Operations Manager

    2 hours ago

    Toronto, Ontario, Canada Aon Full time

    At Aon, we are seeking a skilled Construction Operations Manager to join our team. This role offers the opportunity to drive best practices, client service excellence, and operational rigor in our Construction and Infrastructure group.The successful candidate will report directly to the National Leader, C&I, Chris McLean, and will be responsible for managing...

  • Manager, Training

    4 weeks ago

    Toronto, Canada Aon Corporation Full time

    Posting Description: **Manager Training**: Does training others motivates you? This is a hybrid role with the flexibility to work both virtually and from our Toronto office **Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or...

  • Team Leader Sales

    3 weeks ago

    Toronto, Canada Aon Full time

    **Job Description**: **Personal Lines Team Leader** Are you a high-energy sales professional with a passion for identifying the right solutions to your clients' problems? This is a hybrid role with the flexibility to work both virtually and from a local office. **Aon is in the business of better decisions** At Aon, we shape decisions for the better to...