People Operations Manager

3 days ago

Toronto, Canada SADA Full time

**Join SADA as a People Operations Manager**

**Your Mission**

As a **People Operations Manager** at SADA, you will take ownership of the day-to-day activities of the department and focus on the SADAian experience by providing exceptional customer service in all initiatives. This is a fast-paced, hands-on position that will balance individual needs with SADA's goals, principles, and core values. This person will be involved in relationship building and rolling out all People Operations (PO) programs/initiatives.

**Responsibilities**:
Employee Relations
- Investigate and resolve employee concerns/complaints as needed. Represent the organization at personnel-related investigations; resolve labor disputes and grievances.
- Advise managers of protocol for all employee relation issues, including disciplinary action, investigations, and terminations.

Employee Benefits and Leave:

- Manage, administer, and process all US employee benefits programs.
- Answer employee benefits and leave questions.
- Take an active role with Open Enrollment, 401(k) and FSA non-discrimination testing, and 401(k) true-up events.
- Own leave administration and tracking for the US (parental leave, medical leave, workers' comp, FMLA, disability, etc.)
- Review, evaluate, and propose new employee benefit programs that are current, competitive, and in compliance with legal requirements.

Performance Management
- Ensure 90-day reviews, annual reviews, and employee goals are entered and completed within established timelines

Compliance
- Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; review policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources and employment law.

Bonus Compensation
- Ensure all employee bonus plans are accurately entered, tracked, and paid on time.

Lead by example
- Proactive: Goes above and beyond with service, deliverables, and communication.
- Demonstrate integrity: be a person of the highest ethical and moral character at all times
- Be a team player - low ego, celebrating wins as a team, and prioritizing the needs of the company and SADAians first.
- Uphold SADA's 5 core values in all initiatives

**Pathway to Success**

MakeThemRave: Provide exceptional customer service when assisting all internal employees as well as external vendors.

ThinkOneStepAhead: Consider the technologies and processes we need in place for where we're going, not just where we are.

BeDataDriven: Ensure data accuracy across our systems and leverage that data to provide business insights and provide recommendations to better our people processes.

DrivePurposefulImpact: Research and recommend thoughtful and people-centric systems that impact every SADAian.

DoTheRightThing: Keep the work and wellbeing of our SADAians at the forefront of all you do.

**Onboarding/Training**

The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date.

**Job Requirements**

Required Credentials:

- Bachelor's degree in Human Resources, Business Administration, or related field.
- PHR or SHRM-CP certification (highly preferred)

Required Qualifications:

- 5-7 years of experience as an HR Generalist, HR Business Partner, or HR Manager
- Experience with a multi-state and/or multinational organization with 500+ employees
- Experience scaling a company in a hyper-growth environment
- Experience with and understanding of California laws and regulations (PFL, CFRA, Cal/OSHA, etc.)
- Proficiency with employee benefits, including medical, dental, vision, life, disability, FSA's, and 401(k)
- Experience with improving processes and advising leaders
- Experience working in a fast-paced environment and meeting continuous deadlines
- Strong organizational skills, time management, and attention to detail
- Excellent written, verbal, and public speaking skills
- Ability to multitask and prioritize under short deadlines.
- Positive and professional demeanor, able to act with integrity, professionalism, and confidentiality with all levels of employees and leadership.
- Proficiency with reporting, analyzing and compiling data, and generating action items from data.
- General proficiency with systems, software, and technology.

Useful Qualifications:

- Experience with Google Workspace (Formerly known as G Suite)
- Experience with Project Management

**About SADA**

**Values**: We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer

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