Services Coordinator

4 weeks ago

Surrey, Canada PLEA Community Services Society of BC Full time

PLEA Community Services is currently seeking **a Regular Full-Time Services Coordinator** for our U-Turn/U-Link program. The proposed start date for this position is February 21, 2023. This position requires BCGEU membership.

Clients within this program are children/youth in the care of the Director from 9 to 18 years of age. Occasionally clients may be under nine years old. Clients may present with behavioural and emotional disorders, moderate mental health, development or medical issues and may be involved with youth justice, mental health, medical services or other community services. Clients require moderate supervision, support, intervention and motivation within the range that can be delivered in a family caregiving model. Clients may be from any area of British Columbia, many of whom are Indigenous. Children or youth may or may not be in a school or work program.

The Services Coordinator ensures the quality of services provided to clients meets their specific needs, through the development and coordination of effective assessments and service delivery plans and the oversight of Family Caregiver* homes where clients reside.
- For the purposes of this job description, the term ‘Family Caregivers’ is used interchangeably with Respite Family Caregivers and Respite Family Home Caregivers.

**Please submit a resume and cover letter referencing the competition number 2023007SC1. Closing date for Internal Applications: Wednesday, February 8, 2023, at 4:30 PM. If the position is not filled internally, it will remain open until filled.**

**Key Duties and Responsibilities**:

- Provides orientation and training to new Family Caregivers, regarding the specific expectations of the program, the circumstances of the clients, and the responsibilities of each member of the client’s care team.
- Supervises and maintains regular contact with Family Caregivers throughout the client’s placement. Problem-solves with family caregivers and clients on issues related to family functioning, using techniques such as active listening, conflict resolution, and de
- escalation methods to resolve the identified challenges, needs and risks.
- Maintains regular in-home visits and conducts regular risk assessments to ensure the compliance of Family Caregivers with health and safety standards, contract obligations and the agency’s policies and procedures. Develops strategies to address or prevent issues in the homes and follows up with Family Caregivers to ensure the strategies have been implemented.
- Ensures all caregiving and respite files are in compliance and are current, accurate and complete through regular reviews. Addresses any issues in record keeping (e.g. providing additional training or requesting additional information) as necessary.
- Coordinates all aspects of the client’s care (i.e. from intake to discharge). Ensures all relevant parties have the information necessary to effectively deliver the services outlined in the client’s service, safety and risk management plans.
- Conducts comprehensive assessments of client needs, makes referrals to other service providers, and leads the development, implementation and review of the client’s service, safety and risk management plans.
- Represents the program in the integrated case management process and in meetings with referring authorities, care team members and other professionals to report on the client's progress, address case planning issues and concerns, evaluate the effectiveness of the service delivery and make adjustments when necessary.
- Completes necessary client and program reports as per the timelines required by the program. Ensures that all documentation pertaining to service delivery is current, accurate, complete and in compliance with the program’s policies and procedures.
- Responds to client critical incidents and emergencies. Recognizes potential crises, analyses such situations accurately and implements strategies (e.g. de-escalation) to resolve them and prevent future occurrences. Complies with all internal and external reporting responsibilities.
- Verifies the accuracy of Family Caregivers' pay information and inputs accurate pay and billing information. Reviews Family Caregivers expenses and approves for reimbursement, when applicable.
- Performs other related duties as required.

**Skills and Abilities**:

- Demonstrated teamwork, leadership and supervisory skills.
- Excellent oral and written communication skills, especially with regard to the completion of reports, de-escalating high-intensity situations and resolving crises.
- Demonstrated ability to work independently and take initiative, make sound decisions, execute action plans in high pressure situations and be accountable for results.
- Excellent interpersonal skills and the demonstrated ability to build trusting and effective relationships with agency staff, professionals, families and clientele.
- Demonstrated organization and time management skills.
- Proficient cli

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