Business Quality Assurance

4 months ago

Toronto, Canada U Trust Insurance Agency LLC Full time

**About U Trust Insurance Agency LLC**:
Founded with a commitment to excellence, U Trust Insurance Agency LLC specializes in trucking insurance and operates across 28 US states. We provide tailored solutions that meet the unique needs of our clients. As a forward-thinking organization, we pride ourselves on our dynamic approach to customer service and sales, continually seeking innovative ways to enhance our operations. Our team of dedicated professionals is the cornerstone of our success, driven by a shared goal of delivering exceptional service and fostering strong client relationships. Join us to be a part of a company that values innovation, quality, and a customer-first approach in all aspects of our business.

**Job Summary**:
**Responsibilities**:

- ** Process Analysis and Documentation**: Conduct detailed analysis of existing sales and customer service processes to identify key areas for standardization and improvement. Document these processes thoroughly to ensure clarity and accessibility.
- **Standard Development**: Develop and define robust quality standards and benchmarks specifically tailored to enhance the sales and customer service operations.
- **Standard Implementation**: Oversee the implementation of new standards across the sales and customer service departments, ensuring consistent adoption and integration into daily operations.
- **Quality Control and Compliance**: Regularly audit and review practices within the sales and customer service teams to ensure compliance with established standards. Address any deviations or inconsistencies with appropriate corrective actions.
- **Continuous Improvement**: Initiate and lead continuous improvement projects to refine processes and increase efficiency. Foster an environment of innovation and proactive problem-solving.
- **Training and Development**: Design and deliver training programs to educate sales and customer service teams on new processes and quality standards. Ensure that all team members are proficient and aligned with the organization’s quality objectives.
- **Feedback and Reporting**: Provide ongoing feedback to management regarding the effectiveness of implemented standards and suggest further enhancements. Prepare detailed reports on the outcomes of quality assurance activities and their impact on business operations.

**Requirements
- **Educational Background**: Bachelor’s degree in Business Administration, Quality Management, or a related field. Advanced degrees or certifications in quality assurance or process improvement (e.g., Six Sigma, ISO certifications) are highly desirable.
- **Professional Experience**: Minimum of 3 years of experience in quality assurance, process improvement, or a similar role, with a strong focus on sales and customer service environments.
- **Industry Knowledge**: Proven understanding of the sales and customer service processes, preferably within the insurance industry or a related field. Familiarity with regulatory and compliance standards that impact these areas is a plus.
- **Analytical Skills**: Strong analytical and problem-solving skills, with the ability to dissect complex processes and identify key areas for improvement.
- **Communication Skills**: Excellent verbal and written communication skills, necessary for documenting processes, training team members, and reporting to management.
- **Technological Proficiency**: Proficient in using quality management software, data analysis tools, and standard office software to streamline and monitor quality processes.
- **Leadership and Training Abilities**: Experience in leading quality improvement projects and training individuals or teams to adhere to new processes and standards.

**Career Growth**:
Joining us as a Business Quality Assurance Specialist offers a clear path to professional growth. You'll engage in leadership training and cross-departmental projects, enhancing your skills across the board. With hard work and dedication, you have the opportunity to advance to Quality Division Manager. We support your development every step of the way, ensuring your career advances as our company grows.

**Work Schedule**:
The Business Quality Assurance Specialist position operates on a set schedule from 8 AM to 4 PM Pacific Time. This schedule supports a structured approach to daily activities and project management, ensuring consistent communication and collaboration within our remote work environment.

**Trial Period**:
**How to Apply**:
Please submit your resume and a cover letter detailing your qualifications and experience relevant to the Business Quality Assurance Specialist role.

**_

  • quality assurance technologist

    4 months ago

    Toronto, Canada Mandala Business Solutions Inc. Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experienceTasksDevelop and conduct production, inventory and quality assurance programsConduct work measurement or other studiesCollect and compile operational or experimental dataCollect and analyze data and...

  • quality assurance technologist

    4 months ago

    Toronto, Canada Mandala Business Solutions Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: Experience an asset or equivalent experienceTasksDevelop and conduct production, inventory and quality assurance programsConduct work measurement or other studiesCollect and compile operational or experimental dataCollect and analyze data...

  • Business Process Quality Assurance Specialist

    2 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    OverviewS.i. Systèmes is a leading organization in the financial sector, and we are seeking a skilled Business Process Quality Assurance Specialist to join our team.

  • Quality Assurance Analyst

    7 months ago

    Toronto, Canada CB Canada Full time

    Quality Assurance Analyst On behalf of our client in the Professional Services Sector, PROCOM is looking for a Quality Assurance Analyst. Quality Assurance Analyst – Job Description This position develops test plans, creates test case scenarios, executes test programs, and works with development team members in implementing and improving quality standards...

  • Quality Assurance Manager

    6 months ago

    Toronto, Canada Trew Knowledge Full time

    **About TK** - Trew Knowledge is a fast-paced and rapidly growing digital marketing agency focused on delivering world-class,_ **_innovative_** _solutions for some of the world’s largest Brands. We specialize in WordPress, digital strategy, User Experience (UX) and User Interface (UI) design. As one of the few Canadian based WordPress VIP Gold Agency...

  • Quality Assurance Integrator

    3 weeks ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 51704 **Job Category**:Information & Technology **Division & Section**:Technology Services, Project & Strategy Delivery **Work Location**:55 John St, Toronto, ON M5V 3C6 **Job Type & Duration**:Full-Time, 2 Temporary (12 month) vacancies **Salary**:$112,280.00 - $149,247.00 **Shift Information**: Monday to Friday, 35 hours per...

  • Director, Quality Assurance

    3 months ago

    Toronto, Canada Canada Goose Inc. Full time

    **Company Description** Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to...

  • IS Quality Assurance Analyst

    5 months ago

    Toronto, Canada Fidelity Investments Full time

    Description Who We Are Fidelity Investments is a world leader in mutual funds and ETF management. We pride ourselves in proprietary and disciplined research-driven investing. We offer a complete line of products and services to investors through a network of third-party brokers and financial advisors. Our primary goal is to support investment...

  • Quality Assurance Director

    3 weeks ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    Job Overview:We are seeking a highly skilled Quality Assurance Director to lead our testing efforts and ensure the highest level of quality in our products. This is a key role that will play a critical part in driving our business forward.About Us:The Bank of Montreal is one of North America's oldest and most respected financial institutions. We have a long...

  • Quality Assurance Analyst, Business Acceptance

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 199553 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Quality Assurance Analyst, Business Acceptance - Canadian Business Banking** **Purpose** Reporting to the Manager, Business Acceptance, the QA Analyst is responsible for the accuracy and integrity of the client due diligence...

  • Quality Assurance Analyst, Business Technology

    2 months ago

    Toronto, Canada Hootsuite Full time

    **WHAT YOU'LL DO**: - Perform detailed manual testing for enterprise systems, particularly Salesforce and NetSuite/ERP platforms, ensuring business processes like Lead to Cash are fully functional and reliable. - Create and manually execute comprehensive test cases, plans, and scripts to ensure the quality and functionality of Salesforce and Netsuite/ERP...

  • Quality Assurance Department Manager

    3 weeks ago

    Toronto, Ontario, Canada Randstad Full time

    We are seeking a Quality Assurance Lead to join our team at Randstad on a 1-year salaried contract basis, with benefits. This role offers a unique opportunity for an experienced professional to develop and enforce quality assurance standards and measures for the information technology department.About the RoleThe Quality Assurance (QA) Lead will direct...

  • Quality Assurance Director

    2 days ago

    Toronto, Ontario, Canada COLTENE SciCan Full time

    We are seeking a highly skilled Quality Assurance Director to join our team at COLTENE SciCan. The successful candidate will be responsible for ensuring that quality standards and policies are upheld and aligned with regulations and customer specifications.This is a challenging role that requires a strong understanding of quality management systems,...

  • Specialist, Quality Assurance

    6 months ago

    Toronto, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...

  • Specialist, Quality Assurance

    4 months ago

    Toronto, Canada CMHC Full time

    **Job Requisition ID**: 10450 **Position Status**: Permanent Full Time **Position Type**:Hybrid **Office Location**:Toronto (ON); Calgary (AB); Halifax (NS); Montreal (QC); Ottawa (ON); Vancouver (BC) **Travel Requirement**: Limited **Language Designation**: English Essential **Language Skill Levels (Read/Write/Speak)**: ZZZ **Salary**: Our salaries...

  • Quality Assurance Team Leader and Business Analyst

    7 months ago

    Toronto, Canada TemboSocial Full time

    Quality Assurance Team Leader and Business Analyst (Position Filled) Role: The QA/Business Analyst must lead a team of 3 to 6 testers and coordinate actions with the development team. must understand the business requirements for all of our client’s business processes and ensure each solution satisfies documented requirements.Objective: The...

  • Quality Assurance Director

    7 months ago

    Toronto, Canada W Electric Canada Inc Full time

    Focused on our customers’ success, Westinghouse is committed to delivering innovative nuclear energy solutions by leveraging our global insights, CANDU expertise, collaborative mindset, and best-in-class technology. We are proud to play a key role in accelerating Canada’s energy sustainability and achieving its net-zero goals. Fueled by a team of more...

  • Associate Quality Assurance

    6 months ago

    Toronto, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Senior IT Quality Assurance Director

    4 days ago

    Toronto, Ontario, Canada Randstad Full time

    Company Overview">Randstad is a leading provider of recruitment and HR services, working with businesses to find the best talent for their teams.">Salary">The estimated salary for this role is between $80,000 and $120,000 per annum, depending on experience.">Job Description">We are seeking an experienced Quality Assurance Lead to join our team on a 1-year...

  • Head of Quality Assurance

    3 weeks ago

    Toronto, Canada Mortgage Automator Full time

    Head of Quality Assurance at MORTGAGE automator At** Automator Group Inc.**, we’re revolutionizing the mortgage industry with our state-of-the-art cloud-based loan management and conveyancing software. Operating across the US, Canada, New Zealand, and Australia, we empower clients to automate their workflows and drive business success. We are seeking an...