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Quality Assurance Analyst, Business Technology
1 month ago
**WHAT YOU'LL DO**:
- Perform detailed manual testing for enterprise systems, particularly Salesforce and NetSuite/ERP platforms, ensuring business processes like Lead to Cash are fully functional and reliable.
- Create and manually execute comprehensive test cases, plans, and scripts to ensure the quality and functionality of Salesforce and Netsuite/ERP Changes.
- Define and execute a comprehensive testing strategy. Develop test cases, plans, and scripts based on system requirements, including regression, functional, integration, and performance testing.
- Identify areas for automation and, if applicable, contribute to the automation of test cases.
- Provide quality reports with recommendations for improvement
- Work closely with business analysts and developers to understand and review system requirements and acceptance criteria to identify testing needs early in the SDLC.
- Research and establish testing methodologies to improve the overall quality assurance process.
- Operate autonomously within the Enterprise Systems team, managing your QA tasks, deadlines, and quality deliverables with mínimal supervision.
- Maintain organized documentation/tracking of test cases, results, and defect tracking.
**WHAT YOU'LL NEED**:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Significant experience in Quality Assurance, with a focus on manual testing.
- Proficiency in Salesforce and NetSuite/ERP systems, with preferred knowledge of the Lead to Cash process.
- Strong ability to analyze requirements and convert them into comprehensive test plans and methodologies.
- Experience using Jira or similar defect tracking and project management tools.
- Experience with QA methodologies, test planning, and execution in an agile or waterfall development environment.
- Solid understanding of QA methodologies and hands-on experience with test planning and execution in both agile and waterfall environments.
- Highly detail-oriented with excellent organizational skills to manage multiple testing cycles simultaneously.
- Strong verbal and written communication, with the ability to collaborate effectively across technical and non-technical teams.
- Ability to shift priorities and adapt to changing project demands.
- Detail-oriented, organized, and able to manage multiple testing cycles simultaneously.
- Ability to work autonomously and take ownership of QA processes.
- Familiarity with API testing and tools like Postman.
**WHO YOU ARE**:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
**Step Up**: Show the world what it looks like to live and work by these guiding principles. #StepUp
**One Team**:Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
**Customer Obsessed**:Focus relentlessly on helping our customers succeed. #CustomerObsessed
**Go Fast, Be Agile**:Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
**Play to Win**:Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
**Neighbours & Allies**:Give back to our communities and be an ally. #SocialForGood #Allies
LI-Remote #LI-IA
