B2B Customer Support Specialist

1 week ago


Greater Vancouver, Canada VSSL Full time

Who We Are:


At VSSL, our mission is to empower each other to experience the wilderness. We believe the further we go, the more we will discover. We are here to redefine coffee experiences on the road and in the outdoors by setting new standards of quality and innovation with VSSL as the premier leader in outdoor coffee gear.   


The Opportunity:

The B2B Support Specialist is a brand ambassador, responsible for driving success with our most critical client relationships. This position is the primary contact for order book management, day to day support, and exceeding service level expectations. This person will collaborate closely with Sales Management to support the execution of b2b digital marketing and closing warm leads. You are the front line of our wholesale business, overdriving on service and stoking our partners by bringing the VSSL Culture to life to all our customers.


Key Responsibilities:

  • Demonstrate a customer’s first mindset ensuring that each inquiry is met with a proactive approach that addresses the subject swiftly and effectively while meeting a 24-hour first response SLA.
  • Manage customer inquiries through Zendesk via phone and email with a focus on thoughtfulness, proactiveness, and efficiency.
  • Process and manage sales orders, ensuring that orders are processed same day
  • Input and manage special market orders (Customization, Seeding, Amazon FBA)
  • Responsible for preparing weekly B2B focused marketing emails through Faire and Klayvio
  • Assist with closing warm leads in collaboration with Sales Management through CRM sequence follow through, and individual account support
  • Responsible for sending ATS weekly to our B2B Partners
  • Assist in the maintenance of internal Sales Platforms (B2B Platform, B2B Asset Hub) and external partner platforms (dropship platforms)
  • Own the FAIRE platform updating seasonally and ensuring alignment with brand standards
  • Partner in the development of processes and workflows to ensure clarity and efficiency for Sales Ops stakeholders
  • Provide consistent feedback loops to stakeholders on projects and developments
  • Contribute to reporting for the field sales team along with Sales Management
  • Lead and participate in special projects as needed
  • Represent VSSL at trade and consumer events as required

 

Who You Are:

  • Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time.
  • Understands your roles effect on business targets and leverage it to grow b2b relationships.
  • Highly collaborative, low ego approach in working with colleagues, leveraging a high degree of emotional intelligence (self-awareness, self-management, and relationship management) to achieve positive results.
  • An excellent communicator that is able to explain things in a way that is clear, concise and easy to understand.
  • Empathetic; you spend the time to understand your customer’s challenges and objectives so you can provide real solutions that benefit both the company and the customer
  • Strong organizational skills and an extreme attention to detail is a must.
  • Coffee enthusiast; you appreciate and enjoy every aspect of Coffee


Qualifications:

  • Bachelor’s degree or equivalent combination of experience and education
  • 4+ years customer service experience. B2B focused experience preferred
  • Basic mathematics and financial knowledge
  • Strong computer skills with experience working in an ERP, Zendesk, Asana and various software packages.
  • Intermediate MS Office Suite skills able to build pivot tables and run lookups in Excel.
  • Excellent written and verbal communication skills
  • Excellent organizational skills and attention to detail
  • Ability to learn quickly; creatively solve new problems


Salary: $50,000 + Benefits



  • Vancouver, Canada Teltonika Networks Full time

    **Location**:Vancouver, BC, CA**Company**:TELTONIKA- During 25 years of activity in the IoT market, Teltonika has become one of the leading _**_manufacturers of IoT solutions_**_ in the world, with offices in 19 countries and with more than 2,300 employees worldwide. Teltonika serves clients in _**_North America_**_ having offices in _**_Canada and...


  • Vancouver, British Columbia, Canada Social Nature Full time

    ["About the RoleWe are seeking an experienced B2B Content Marketing Specialist to join our team at Social Nature. In this role, you will be responsible for developing and implementing a content marketing strategy that drives engagement and conversion for our B2B brand.Your Key ResponsibilitiesDevelop and execute a content marketing strategy that aligns with...


  • Vancouver, British Columbia, Canada S&P Data Full time

    Who We Are:At S&P Data Digital, we prioritize long-term customer satisfaction.The Job:We seek an Outbound B2B Sales Recovery Specialist to join our team. This individual will be responsible for reinstating customers who have disconnected their accounts.Main Responsibilities:Resolve customer issues within established guidelines and policies.Balance customer...


  • Vancouver, Canada Empire Sales Group Full time

    Empire Sales Group is propelling towards success, and we're actively seeking dynamic B2B Sales Representatives to join our journey. Specializing in the telecommunications industry, we take pride in partnering with industry giants such as AT&T. At Empire Sales Group, our mission is clear and impactful: 'Unlock Your True Potential.' We are committed to...


  • Vancouver, Canada Empire Sales Group Full time

    Empire Sales Group is propelling towards success, and we're actively seeking dynamic B2B Sales Representatives to join our journey. Specializing in the telecommunications industry, we take pride in partnering with industry giants such as AT&T. At Empire Sales Group, our mission is clear and impactful: 'Unlock Your True Potential.' We are committed to...


  • Vancouver, Canada Empire Sales Group Full time

    Empire Sales Group is propelling towards success, and we're actively seeking dynamic B2B Telesales Representatives to join our journey. Specializing in the telecommunications industry, we take pride in partnering with industry giants such as AT&T. At Empire Sales Group, our mission is clear and impactful: 'Unlock Your True Potential.' We are committed to...

  • B2b Marketer

    6 months ago


    Vancouver, Canada ATNM Digital Solutions Full time

    **About team** **We are ATNM Digital Solutions, a company that develops a SaaS trading platform for clients around the world. We are seeking a talented and experienced B2B Marketer to join our commercial team. As a B2B Marketer, you will play a crucial role in attracting new clients and retaining existing ones for our B2B SaaS trading platform. If you are...


  • Vancouver, British Columbia, Canada EightSix Network Full time

    Job DescriptionL'Occitane en Provence, a global premium personal care brand, seeks a highly skilled Customer Service Associate to oversee daily operations and ensure exceptional customer satisfaction for US and Canada Sell in and B2B customers.Key Responsibilities:Manage customer inquiries, process orders, and delivery documents accurately to meet customer...


  • Metro Vancouver Regional District, Canada VSSL Full time

    About Us:VSSL is a leading outdoor coffee gear company that aims to redefine the way people experience coffee on the road and in the wilderness. We strive to deliver exceptional quality and innovation while setting new standards in our industry.The Opportunity:We are seeking an experienced B2B Customer Support Specialist to join our team as a brand...

  • B2b Sales Assistant

    6 months ago


    Vancouver, Canada Article Full time

    **Description**: Hi there, we’re Article. We’re an online furniture company creating remarkably better furniture experiences one sofa at a time. As the **B2B Sales Assistant**, you’ll be responsible for working directly with our Trades Account Managers to support both inbound and outbound sales initiatives and drive top-line revenue objectives with a...

  • B2B Sales Advisor

    1 week ago


    Vancouver, Canada The Acquisition Group Full time

    p>The Acquisition Group is one of the leading marketing & consulting firms in Canada. We are currently seeking highly motivated B2B Sales Consultant to join our Business-to-Business Campaign for our Client Empire Sales Group in BC!A successful candidate is one who is motivated, loves to work in a sales-driven environment, is customer-focused, and is...


  • Vancouver, Canada Scoop Solar Full time

    We are looking for a tech & business savvy, detail-oriented and energetic _**B2B SaaS Client Accounts Growth Manager (CAGM)**_ to join our team. In this role you will gain detailed knowledge of our Scoop® mobile-work Process Management and Automation platform (mPMA) as well as our associated GLOO and LOOXY technologies. In this role you will be responsible...

  • B2B Sales Advisor

    1 week ago


    Vancouver, Canada The Acquisition Group Full time

    div>The Acquisition Group is one of the leading marketing & consulting firms in Canada. We are currently seeking highly motivated B2B Sales Consultant to join our Business-to-Business Campaign for our Client Empire Sales Group in BC!About the role:The candidate will be responsible for managing our clients’ small to medium-sized business solutions campaign...


  • Vancouver, Canada Empire Sales Group Full time

    Empire Telecom is seeking enthusiastic B2B Sales Representative to join our vibrant downtown Vancouver team. We partner with Spectrum VoIP to deliver top-notch phone line solutions to medium-sized businesses in the U.S. Position: B2B Sales Representative Location: Vancouver Downtown - In Office Hours: Monday - Friday (8:00 AM - 5:00 PM) **Role...

  • B2b Sales Executive

    5 months ago


    Vancouver, Canada Prevue HR Systems Inc. Full time

    **Our Ideal Account Executive**: Are you tenacious, resilient and results driven? As a B2B Sales Executive, you will play a pivotal role in driving the growth of our company by engaging with potential clients, building relationships, and closing deals. You possess excellent communication skills - particularly over the phone and in written communications -...


  • Vancouver, British Columbia, Canada Ditto Full time

    About DittoDitto is a technology company that offers best-in-class recruitment software to staffing firms and hiring managers.We are looking for a Customer Support Specialist to help us service our growing customer base. If you are ready to take your career to the next level, Ditto Hire is the company to join.What we need:A customer support background with...


  • Vancouver, Canada Backdrop.com Full time

    Do you see yourself as:_ - _Someone who values work/life balance?_ - _A go-getter and problem-solver?_ - _Fun to work with and enjoys being part of a team?_ - _Is organized and detail-oriented?_ - _Early in your career and looking for a great resume builder?_ - _Enjoys working in a fast-paced office environment?_ - _Ready to work for a growing company that...


  • Vancouver, Canada PhotoSat Full time

    **Who we are**: Because of our technology, our products and services are truly unique. There are many forms of surveying, however we are the only company producing satellite surveying. In short, we are competing against other technologies, not other companies. **Your role at a glance**: We are looking for an experienced sales professional to join our...


  • Greater Toronto Area, Canada Impressive Floors Full time

    Are you a sales professional with a knack for the flooring industry? We're seeking a dynamic Inside Sales Support Specialist to join our team and drive success in the world of flooring sales. If you thrive in a fast-paced environment, excel at building relationships, and have a passion for delivering top-notch customer service, we want to hear from...


  • Vancouver, Canada Hillsound Equipment Inc. Full time

    **The Company**: **The Role**: **Key Responsibilities**: - Acquire general knowledge of Hillsound Equipment products & technologies to effectively field customer inquiries. - Acquire a broad knowledge of customer service procedures across all market categories (Both B2B and B2C) - Support the online sales, customer service, and order fulfillment...