Customer Service Supervisor
5 months ago
Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
- or equivalent experience
**Tasks**:
- Conduct performance reviews
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Identify training needs and train workers in job duties and company policies
- Requisition materials and supplies
- Resolve work-related problems and prepare and submit progress and other reports
- Organize and maintain inventory
**Supervision**:
- Customer service clerk
- Information clerks
- 5-10 people
**Computer and technology knowledge**:
- MS Office
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Work under pressure
**Personal suitability**:
- Accurate
- Client focus
- Dependability
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Reliability
- Team player
**Screening questions**:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
**Health benefits**:
- Health care plan
**Financial benefits**:
- Gratuities
- Night shift premium
**Other benefits**:
- Free parking available
- On-site amenities
- Other benefits
- Team building opportunities
- Parking available
- Wellness program
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