Reservations Supervisor

3 weeks ago


Stratford, Ontario, Canada The Bruce Hotel Full time

As a key member of The Bruce Hotel team, the Reservations Supervisor - Customer Service Expert will play a vital role in ensuring seamless guest experiences from initial inquiry to check-out. This role is responsible for coordinating activities, establishing work schedules, and performing supervisory duties to maintain exceptional levels of service. Key responsibilities include:

Key Responsibilities:

  • Coordinate activities with other work units or departments to ensure efficient operations.
  • Establish work schedules and procedures to meet business needs.
  • Perform same duties as workers supervised to maintain a deep understanding of the role.
  • Prepare and submit reports to inform management decisions.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs to provide a personalized experience.
  • Coordinate, assign, and review work to ensure tasks are completed to a high standard.
  • Hire and train staff in job duties, safety procedures, and company policies to maintain a skilled and motivated team.

Work Environment:

  • Fast-paced environment requiring flexibility and adaptability.
  • Combination of sitting, standing, and walking throughout the day.

Benefits:

  • Health care plan to support overall well-being.


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