Front Desk Concierge

4 months ago

Toronto, Canada FirstService Residential Full time

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing, detail-oriented and has great communication skills while having excellent organizational skills.

**Shift Schedule**: Thursday to Saturday 9:00am to 8:00pm

**Site Location**: Toronto, ON

**Compensation**: $16.70/ hour

**Your Responsibilities**:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
- Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.
- Ability to remain calm under pressure and act quickly.
- Manages and screens messages.
- Schedules access for authorized vendors to provide services within units.
- Maintains guest privacy and organization reputation by keeping information confidential.
- Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks.
- Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Ensures all safety and access control procedures and maintains a safe work environment.
- Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as required.
- Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Be alert to deficiencies in the physical building which could cause injury or loss of client’s assets.
- Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
- Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
- Perform routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms.
- Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
- Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies.

**Skills & Qualifications**:

- Must possess a valid Ontario Security License
- High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.

**Physical Requirements**:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift 50 lbs.
- Must be able to sit for extended periods of time
- Must be able to stand for extended periods of time
- Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business

**About Us**

FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our Property Services Department.

Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in our associates’ professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

**Embark in a fulfilling career in property management with FirstService today.**

**Disclaimer Statement**

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

  • Concierge, Security

    3 months ago

    Toronto, Canada Archive Hospitality Full time

    **Position: Hotel Concierge/Security (Overnight)** **The Role at a Glance**:This position plays a key role within our hotels. The Hotel Concierge/Security (Overnight - shifts are 11pm - 7:30am) is responsible for overseeing the front desk operations and maintaining the safety and comfort of hotel guests during the night. Effective communication, excellent...

  • Security Front Desk Concierge Position

    4 months ago

    Toronto, Canada Securiguard Full time

    Securiguard believes that every person deserves a safe environment to live, visit, and work. Our company was founded on the principle of keeping people, the environment, and assets safe, and we have been delivering on that promise ever since. We are accepting resumes for the position of Concierge/Front Desk personnel for Downtown Toronto. These positions...

  • Front Desk Lead

    4 weeks ago

    Toronto, Ontario, Canada Accor Full time

    Elevate Guest Experiences as a Front Desk Supervisor at Fairmont Royal York We are seeking a dedicated and experienced Front Desk Supervisor to join our team at the iconic Fairmont Royal York hotel in Toronto. As a key member of our operations, you will play a vital role in ensuring a seamless and memorable experience for every guest. Your...

  • Front Desk Administrator

    3 months ago

    Toronto, Canada KG Group Full time

    KG Group is looking for an experienced font desk administrator for a luxury apartment building in Toronto. The job requires greeting residents, guests and contractors that come to the building. As well as assisting with the building FOB system, package system and any other items that may come up. Full training on the different systems will be provided by...

  • Front Desk Supervisor

    4 months ago

    Toronto, Canada The SoHo Hotel & Residences Full time

    **FRONT OFFICE SUPERVISOR** **ABOUT THE SOHO**: The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the city of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment. We pride ourselves in offering some of the largest and most...

  • Residential Front Desk Administrator

    3 months ago

    Toronto, Canada KG Group Full time

    KG Group is looking for a temporary (term of 14 months) and full-time front desk administrator for a luxury apartment building in Toronto. Duties include greeting residents, guests and contractors; as well as assisting with building administration of electronic keyless entry system, package system, move in/out booking, resident notification, rent collection...

  • Assistant Front Desk Manager

    7 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 24165002 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading and assisting with the...

  • Front Desk Agent

    4 months ago

    Toronto, Canada Easton's Group of Hotels Inc. Full time

    Job Overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **Responsibilities**: - Welcome guests in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room location; prepare...

  • Concierge

    4 months ago

    Toronto, Canada The Sutton Place Hotels Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Assistant Front Desk Manager

    2 days ago

    Toronto, Ontario, Canada W Hotels Full time

    Job Title: Front Office Manager Job Summary: We are seeking a Front Office Manager to lead and assist with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving operating budget. Job Description: Key Responsibilities: • Lead and assist with the successful completion of daily shift...

  • Front Desk Agent

    4 months ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Front Desk Agent

    4 months ago

    Toronto, Canada Sonesta Full time

    **Job Description Summary** The Front Desk Agent sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to operate the front desk (including check in/checkout) and assist guests with inquiries and needs to make their stay with Sonesta a Wow. Ensure overall guest satisfaction. **Work...

  • Security Concierge

    2 weeks ago

    Toronto, Ontario, Canada FirstService Residential Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Security Concierge to join our team at FirstService Residential. As a Security Concierge, you will be responsible for providing exceptional customer service and ensuring the safety and security of our residents and properties.Key ResponsibilitiesIdentify and clarify residents' needs and desires,...

  • Security Concierge

    2 weeks ago

    Toronto, Ontario, Canada FirstService Residential Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Security Concierge to join our team at FirstService Residential. As a Security Concierge, you will be responsible for providing exceptional customer service and ensuring the safety and security of our residents and properties.Key ResponsibilitiesIdentify and clarify residents' needs and desires,...

  • Security Concierge

    3 months ago

    Toronto, Canada Condo Concierge Full time

    Condo Concierge is a premier concierge firm dedicated to providing exceptional service to the thriving condominium market in the GTA. Our commitment to excellence extends to our valued employees, ensuring stable work, open communication, robust support, competitive wages, and comprehensive benefits. **What you will be doing** - Provide customer service to...

  • Concierge

    3 months ago

    Toronto, Canada DSM Security Services Full time

    We are seeking a friendly and professional Concierge to join our team. As a Concierge, you will be the first point of contact for guests and residents, providing exceptional customer service and ensuring a positive experience. If you have excellent communication skills, a helpful attitude, and enjoy assisting others, we would love to hear from you. Duties -...

  • Security Concierge

    1 week ago

    Toronto, Ontario, Canada FirstService Residential Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Security Concierge to join our team at FirstService Residential. As a Security Concierge, you will be responsible for providing exceptional customer service and ensuring the safety and security of our residents and properties.Key ResponsibilitiesProvide information and services to residents as...

  • Security Concierge

    1 week ago

    Toronto, Ontario, Canada FirstService Residential Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Security Concierge to join our team at FirstService Residential. As a Security Concierge, you will be responsible for providing exceptional customer service and ensuring the safety and security of our residents and properties.Key ResponsibilitiesProvide information and services to residents as...

  • Front Desk Concierge

    4 months ago

    Toronto, Canada FirstService Residential Full time

    As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing, detail-oriented and has great communication skills while having excellent organizational skills. **Shift Schedule**: Saturday and Sunday, 9:00 AM to 5:00 PM **Site Location**:...

  • Concierge

    4 months ago

    Toronto, Canada Arcanos Property Management Corporation Full time

    **Arcanos Property Management Corporation** Join a best in class team!! **We are looking for a Concierge to serve as the first point of contact for our new residential building located at Yonge & Eglinton. The ideal Concierge will have a broad knowledge of hospitality and customer service practices. The goal is to create an excellent first...