Customer Service Representative

6 months ago

Edmonton, Canada ARG Wholesale Full time

**Customer Service Representative**

**ARG Wholesale**

**Starting Wage: $19.00 - $24.00/ Hour**

**Monday - Friday (Occasional Saturday)**

**Hours vary depending on season**

**Job Type: Full-Time/ Permanent**

**About ARG Wholesale**:ARG Wholesale, the supply chain division of GlassMasters Autoglass, is looking for energetic and hardworking delivery driver and warehouse assistant for a full-time, permanent position. This is a fast-expanding company that offers uncapped room for growth and development. We currently have four warehouse locations in Calgary, Edmonton, Saskatoon, and Regina. We also have 10 retail locations across Alberta and Saskatchewan and will be opening two new locations in Western Canada in the next two years.
- **Please note: While this position does require customer service, it also consists of manual labour, carrying and loading/unloading 20-50lb windshields, and driving. **_

**Position**:
ARG is looking for an individual to fill the role as a Customer Service Representative for our Edmonton location. In this role, you will be responsible for customer service, sales, and operations as well as backend duties in the warehouse (loading/ unloading product, the occasional delivery, etc.).

**Responsibilities**
- Maintain exceptional customer service
- Assist management with increasing sales and profitability, meeting location KPIs
- Develop and maintain retail and account customer relationships
- Assist branch manager with sales, cost of sales and labour targets
- Help management with accounts receivable.
- Assist management with store inventory and supply levels.
- Assist warehouse staff with shop duties and operations.
- Warehouse Labour:

- Moving product
- Loading trucks
- Warehouse cleanliness
- Deliveries within Edmonton area
- Driving ¼ ton truck
- Driving ½ ton pick-up truck
- Driving extended cargo van
- Ability to adapt and compete tasks/duties as assigned.

**Requirements**:

- Valid Class 5 Driver’s License with good driving record

Criminal record check
- Availability to work weekends
- Solid work ethic and ability to deliver exceptional customer service.
- Ability to manage multiple priorities simultaneously
- Displays a can-do attitude
- Provides a positive role model for all staff
- Ability to work in a fast-paced environment
- Excellent communication skills
- Promotes a high-performance culture by helping manager set clear expectations, and creating a strong team environment
- Knowledge of business systems (e.g., POS, web-portals, inventory management, excel, word)
- Professional Appearance
- Ability to work long hours
- Post-secondary education is an asset.

**What we offer**:

- Full-Time Employment
- Positive and friendly team in a fast-paced environment
- Opportunity to learn a variety of different skills to build your profile.
- Competitive compensation structure, with performance-based increases
- Unlimited growth potential with new positions being opened/created each year, and a high emphasis on internal promoting.
- Family-feel team where everyone looks out for one another.

**Benefits**:

- Extended health care
- Dental care
- RRSP/ TFSA program
- On-site parking
- Company events
- Store discount

**Schedule**:

- 8-hour shift
- 10-hour shift
- Day shift
- Monday to Friday
- Weekend availability
- Overtime

**Job Types**: Full-time, Permanent

Pay: $19.00-$24.00 per hour

Expected hours: 35 - 50 per week

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Licence/Certification:

- Driver's License (required)

Work Location: In person

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