Employee Benefits Operations Manager

2 months ago

Edmonton, Canada HUB International Full time

**Ignite your potential. Impact what matters.**

Hi, we’re HUB - a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you’re ready for tomorrow.

**The Opportunity**

As **Employee Benefits** **Operations Manager**, you will be responsible for managing the client service needs inside the department while focusing on customer service efficiency, workflow and task management, profitability, employee satisfaction and achieving department goals. The Prairies Employee Benefits team has grown to one of the region’s largest consulting operations and as such, you will be responsible for identifying and eliminating barriers to organizational performance and creating cross-functional teamwork between client service, account management and consulting teams.
- Drive high communication and collaboration within the Employee Benefits team.
- Ensure client service needs are met through efficient resourcing and workflow management.
- Manage and oversee the workflow of the Client Service team in Edmonton and Grande Prairie, including identifying and implementing efficiencies and collaboration amongst the team.
- Liaise with the Financial, Underwriting and Renewal team to ensure to ensure timely, accurate and consistent client deliverables.
- Foster a positive environment amongst staff with problem-solving skills and conflict resolution.
- Leadership of the workflows within our Broker Management System that organizes our client relationships and correspondence and maintain data integrity and systems adherence.
- Lead, grow and develop the client service team, including monitoring employee performance & management of employees.
- Communicate regularly with employees, in meetings and individually.
- Be responsible for onboarding new employees.
- Build lasting relationships with direct reports, executive leadership, key business partners, carriers, and clients

**What you will bring to the role -**
- Over 5 years’ experience in a group insurance or management environment such as an insurance company or consulting firm.
- Strong organization and time management skills and along with a demonstrated attention to detail.
- Previous experience managing across organizational boundaries is required, including a preference for managing departments of up to 25 staff.
- Ability to prioritize and handle multiple, competing projects that are time sensitive deadlines.
- Strong analytical, organizational, mathematical, and prioritizing skills.
- Professional verbal and written communication
- Experience with insurance management software would be considered an asset.
- Commitment to education and ongoing development, as demonstrated by appropriate employee benefits designations.

**Why Join HUB?**
- An exceptional, welcoming, and inclusive company culture.
- Excellent compensation, benefits, RRSP match, referral incentives, and company perks.
- Work flexibility.
- Paid educational training and vast learning opportunities.
- Room for advancement and growth within the organization.
- Paid day off for your birthday - we want to celebrate you

**What makes us different than all the rest?**

**_ Our Vision:_** To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

**_ Our Mission:_** To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

**_
Our Core Values:_**
- **_ Entrepreneurship_**_:_ We encourage innovation and educated risk-taking.
- **_ Integrity_**_:_ We do the right thing every time.
- **_ Teamwork:_** We work together to maximize results.
- **_ Accountability_**_:_ We measure and take responsibility for outcomes.
- **_ Service:_** We serve clients, communities, and colleagues.Department Business Operations

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

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