Program Support Worker

3 weeks ago

Edmonton, Canada Homeward Trust Edmonton Full time

**About Us**

Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people.

Homeward Trust embraces the Housing First philosophy. This philosophy follows the principles of finding housing accommodations first and then establishing the supports required by the client to remain in a home. Homeward Trust Edmonton’s programs involve both housing (capital project funding, property management, and sourcing access to new or existing units for client use) and supportive services to individuals in or seeking access to housing programs.

**Position Summary**

Homeward Trust Edmonton owns and operates a fifteen suite Permanent Supportive Housing (PSH) building in northeast Edmonton, providing services to Indigenous families. Program Support Workers provide onsite support to the overall functions of PSH program.
- This positions' schedule is as follows: Sunday - Thursday, 11:00 p.m. - 7:00 a.m. (awake)_

**Education and Experience**
- Practical understanding of Indigenous historical and cultural contexts, including traditional concepts of family and kin, healing, ceremony, and relationships.
- Exposure to or direct work history with principles of evidence-based practice, client-centered, care and harm reduction models, as well as dealing with trauma.
- Prior experience on working with vulnerable populations relative to housing is preferred.

**Knowledge, Skills and Abilities**
- Knowledge and understanding of Indigenous cultures and traditions as well as the ability to work with culturally diverse people. Familiarity with First Nation, Metis and Inuit communities in Alberta and issues and challenges facing those choosing to move to urban center's is required.
- Demonstrated ability to support Indigenous participants in a culturally safe manner including flexible and client-centered program.
- Able to exercise discretion, compassion, empathy, and maintain confidentiality.
- Able to work independently and utilize sound judgment to perform all assigned duties with mínimal supervision.
- Knowledge of Housing First practices and philosophies an asset.

**Key Responsibilities**

The Program Support Worker is responsible for exploring, assessing, and guiding residents to the most appropriate resources they require to address various life issues. Primary duties include:

- Support and maintain a safe environment for tenants through guest management. This will include ensuring guests sign in, guests are not disruptive to the larger building, and that tenants feel safe.
- Throughout shift, complete regular building walk-through identifying possible hazards and issues, then, of needed, reporting these issues to on-call staff.
- Cleaning office space, kitchen, bathroom, and common area nightly.
- Completing all documentation of shift, ensuring communication of building activities and incidents are communicated to other shifts.
- Interacting and problem solving with participants.
- Building a quality relationship with participants.
- Support the work of Residential Program Coordinators following plans developed for participants.
- Perform other duties as required.

**Working Conditions**
- Maintain flexible hours (evenings, overnights, and weekends) and a rotating shift.
- Must pass criminal record check including vulnerable sector clearance.

**_
This competition will close at 4:30 p.m. on January 30, 2024. We thank all applicants for their interest; however, only those selected for an interview will be contacted._

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