Program Support Worker

4 weeks ago

Edmonton, Canada Homeward Trust Edmonton Full time

**About Homeward Trust**

Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community need and priorities as outlined in A Place to Call Home: Edmonton’s Updated Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people who believe ending homelessness is possible.

Homeward Trust coordinates and provides resources for local efforts that address homelessness and its impacts on individuals, families, and communities. We work with agencies, neighbourhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton. Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work.

Homeward Trust embraces the Housing First philosophy. This philosophy follows the principles of finding housing accommodations first and then establishing the supports required by the client to remain in a home. Homeward Trust Edmonton’s programs involve housing (such as capital project funding, property management and sourcing access to new or existing units for client use) and supportive services to individuals in or seeking access to housing programs.

**Position Summary**

The Program Support Worker will assist the Shift Lead and the Housing Support Coordinators by following up on plans to move participants to permanent housing. You will be required to work on a rotating shift during weekends, evenings, overnights, and general holidays.

**We are currently hiring for a full-time 3-month contract position.**

To mitigate the risk presented by the Covid-19 pandemic, you will be assigned to one community location as required. However, you may also be assigned within a variety of program areas as needed while following the safety protocols put in place to comply with public health orders. The program areas that you may be assigned will include:

- Edmonton Convention Centre
- Bridge Housing
- Housing Outreach to Encampments

You will demonstrate an energetic and proactive approach in working with participants experiencing homelessness, supporting the rapid resolution of their housing circumstances.

**Duties & Responsibilities**

The Program Support Worker is responsible for supporting the work of the Program Manager, Site Lead and Housing Support Coordinators
- Primary duties include:_
- Support and maintain a safe environment for participants through guest management. This will include ensuring guests sign in, guests are not disruptive to the larger building, and that participants feel safe.
- Throughout the shift, will complete regular building walk-through identifying hazards and issues, then as needed, reporting these issues to on-call staff.
- Cleaning office space, kitchen, bathroom, and communal area nightly.
- Completing all documentation of shift, ensuring communication of building activities and incidents are communicated to other shifts.
- Interacting and problem solving with participants.
- Building a quality relationship with participants.
- Support the work of Housing Support Coordinators following plans developed for participants.
- Be mindful of trespassing.
- Coordinate bed bug spraying for units, communal areas, and office space.
- Front Desk Duties (specific to when the Program Support Worker is assigned to the front desk)_
- Keep an updated list of who is on-site and who is signed out.
- Tracking of participant's guests in the building
- Tracking room list, as well as room moves and making changes to ensure the best roommate fit.
- Logging and tracking of maintenance requests.
- Ensuring participants are not bringing items in which would contribute to hoarding.
- Reminding participants of appointments and ensuring participants have transportation to appointments.
- Around the building_
- Check the parking lot at least once an hour ensuring only those with permission are using the parking lot.
- Walk around the building hourly.
- Talk with participants.
- Medication Management (as required)_
- Ensuring medications are signed out by participants.
- Keeping an up-to-date medication sign out sheet.
- Ensuring participants are getting the right medications.
- Keeping track of meds not taken or other identified issues.
- Communication_
- Read shift log at the start of work, signing off information has been read.
- At the end of the shift, record safety issues, critical incidents, or any other information that would impact participants.

**Qualifications**

**_ Education & Experience_**
- Minimum of High School or GED equivalent, university students willing to work full-time or part-time are encouraged to apply.
- Experience working in a not-for-profit organization, property management, customer service, and/or enrollment in relevant University coursework is considered an asset.

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