Program Support Worker

5 months ago

Edmonton, Canada Homeward Trust Edmonton Full time

**About Homeward Trust**

Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people.

Homeward Trust coordinates and provides resources for local efforts that address homelessness and its impacts on individuals, families, and communities. We work with agencies, neighborhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton. Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work.

Homeward Trust embraces the Housing First philosophy; prioritizing access to safe appropriate housing without pre-conditions, with supports required by the participant to remain in a home. Homeward Trust Edmonton’s programs involve housing (such as capital project funding, property management, and sourcing access to new or existing units for participant use) and supportive services to individuals in or seeking access to housing programs.

**Position Summary**

The casual Program Support Worker will assist the Shift Leads, Housing Support Coordinators, and other Program Support Workers between two Edmonton housing units; Morning Fire Protector, a fifteen suite Permanent Supportive Housing complex providing services to Indigenous families; and Jockey Dorms, a thirty-six suite Bridge Housing facility providing services to participants experiencing homelessness and supporting the rapid resolution of their housing circumstances.

Casual shifts may include weekdays, weekends, days, evenings, and general holidays. We are currently hiring for 3 casual Program Support Workers.

**Duties & Responsibilities**

Casual Program Support Workers are responsible for supporting the work of the Program Manager, Site Leads, Housing Support Coordinators, and other Program Support Workers.
- Primary duties include:_
- Complete regular building walk-through identifying hazards and issues, then as needed, reporting these issues to on-call staff.
- Light general cleaning duties, as required.
- Completing all documentation of shift, ensuring communication of building activities and incidents are communicated to other shifts.
- Interacting and problem solving with participants.
- Building a quality relationship with participants.
- Support the work of Housing Support Coordinators/Team Lead (i added in team lead) following plans developed for participants.
- Be mindful of trespassing.
- Responding to emergency situations as required (including de-escalation)
- Support and maintain a safe environment for participants through guest management. This will include ensuring guests sign in, guests are not disruptive to the larger building, and that tenants feel safe.
- Throughout shift, complete regular building walk-through identifying possible hazards and issues, then, of needed, reporting these issues to on-call staff.
- Cleaning office space, kitchen, bathroom, and common area nightly.
- Completing all documentation of shift, ensuring communication of building activities and incidents are communicated to other shifts.
- Interacting and problem solving with participants.
- Building a quality relationship with participants.
- Support the work of Residential Program Coordinators following plans developed for participants.
- Record safety issues, critical incidents, or any other information that would impact participants.

**Qualifications**
- Education & Experience_
- Minimum of High School or GED equivalent.
- Experience working in a not-for-profit organization, property management, customer service, and/or enrollment in relevant University coursework will be considered an asset.
- Experience working independently in a fast-paced environment with competing demands and frequently tight timelines.
- Prior experience on working with vulnerable populations relative to housing is preferred.
- Knowledge, Skills & Abilities_
- Sound understanding of available housing, income support and related agency/government assistance programs in the Edmonton community.
- Demonstrated ability to perform proactive community outreach activities.
- Excellent interpersonal communication skills to connect with participants, funded agencies, and other stakeholders to meet Homeward Trust reporting requirements and standards.
- Ability to establish and maintain effective working relationships with coworkers, participants, and community agencies.
- Knowledge and understanding of Indigenous cultures and traditions and the ability to work with culturally diverse people.
- Familiarity with First Nation, Metis and Inuit communities in Alberta and issues and challenges facing those choosing to move to urban

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