Records and Convocation Coordinator

2 days ago

Peterborough, Canada Fleming College Full time

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 73,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

**What Are We About?**:
The incumbent provides pro-active coordination, related to the registration of all full and part-time students (day, evening, post-secondary and non-post-secondary) including implementation and maintenance of all Records processes and systems. Processes and manages documentation for each student from Registration to Graduation.

Provides for the accurate maintenance of the active and historical student records system. Monitors processes which impact the integrity of the student information system especially within the schools responsible for. Provides overall coordination, documentation and process recommendations for all related records processes across the College.

Provides detailed verbal and written communication directly to students and the college community that reflects the department objectives to provide excellent and timely service. Advises students regarding wide variety of information concerning the College, its policies/procedures, programs and services.

Liaises with all Schools to ensure convocation lists are accurate and to organize the College-Wide Convocation Ceremonies from the perspective of the Office of the Registrar.

Configures base level records set up tables that control enrollment windows and the academic calendar. Coordinates the execution of records maintenance queries and processes that support the academic calendar.

Please Note: This position has been designated as on-campus and is expected on-site 100% of the time.

**For More Information**:
For a complete job description, please refer to the document found here: Job Description

¿**What We Are Looking For**:
You possess a minimum of a 2-year diploma in Business or a relevant field, along with a minimum of 5 years experience that includes:

- Recent, related experience, with extensive knowledge of Student Records and enrollment policies and operation of manual and automated student information system processes and relation to other departments both within and outside the Registrar’s Office
- Working independently in a front line, customer service, deadline driven, self-directed team environment prioritizing, organizing and problem solving own work
- Strong communication skills (written and verbal) with the ability to effectively convey complicated policies and procedures in a manner which others can clearly understand
- Dealing with sensitive and confidential information, the Freedom of Information and Protection of Privacy Act
- Demonstrated customer service excellence and the ability to interact effectively with students from varying social, academic, economic and cultural backgrounds with empathy and tact
- Analytical and creative problem solving skills resolving a range of issues of varying complexity on a daily basis to develop and recommend creative solutions to address student needs
- Ability to respond effectively and accurately to concerns from students, faculty and other members of the public

**Please Note - Support**:
**How To Apply**

**Equity, Diversity & Inclusion**
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

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