Records Specialist

6 days ago

Peterborough, Canada Fleming College Full time

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 73,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

**What Are We About?**:
The Records Specialist provides pro-active coordination, related to the registration of all full and part-time students (day, evening, post secondary and non-post-secondary) including implementation and maintenance of all Records processes and systems. The incumbent processes and manages documentation for each student from Registration to Graduation.

The Records Specialist provides for the accurate maintenance of the active and historical student records system. The incumbent monitors processes which impact the integrity of the student information system especially within the schools responsible for. As Specialist for the School,** **provides overall coordination, documentation and process recommendations for all related records processes.

The Records Specialist provides detailed verbal and written communication directly to students and the college community that reflects the department objectives to provide excellent and timely service. The incumbent advises students regarding wide variety of information concerning the College, its policies/procedures, programs and services.

The Records Specialist provides support to Records & Convocation Coordinator in assigned areas for the coordination of the annual Convocation process (ex. gowning, marshalling, program development, seating, etc.)

The incumbent prepares student records to ensure a seamless graduation audit process.

Please Note:
This position has been designated as on-campus and is expected on-site 100% of the time.

**For More Information**:
For a complete job description, please refer to the document found here: Job Description

¿**What We Are Looking For**:

- 2-year diploma in Business
- A minimum of 3 years’ experience working independently in a front line, customer service, deadline driven, self-directed team environment prioritizing, organizing and problem-solving own work.
- Strong communication skills (written and verbal) with the ability to effectively Convey complicated policies and procedures in a manner which others can clearly understand.
- Experience dealing with sensitive and confidential information, the F.O.I. Act.
- Demonstrated customer service excellence and the ability to interact effectively with students from varying social, academic, economic and cultural backgrounds with empathy and tact.
- Analytical and creative problem-solving skills resolving a range of issues of varying complexity on a daily basis to develop and recommend creative solutions to address student needs.
- Ability to effectively respond accurately on the spot to student, faculty and publics concerns.

**Please Note - Support**:
**How To Apply**

**Equity, Diversity & Inclusion**
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

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