Head of Experience Design

2 weeks ago

Langley, Canada StudioXID Full time

**[About StudioXID]**

ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers.

ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey.

**[About the role]**

We are looking for a passionate and detail-oriented Head of Experience Design who has experience or understanding of designing the entire ecosystem of the service and user interactions.

The responsibilities for this role include analyzing the ecosystem where ProtoPie operates, identifying and designing user touchpoints, and defining tools and services to enhance ProtoPie’s visibility and utilization and create a seamless user-centric service experience. This role collaborates closely with cross-functional teams across multiple time zones, including customer support, sales, marketing, and product teams, to deliver impactful service design solutions.

**[Responsibilities]**
- Analyzes the whole ecosystem, where ProtoPie is placed, and design touchpoints for users to get familiar with ProtoPie.
- Identifies pain points, inefficiencies, and opportunities within the system.
- Develops customer journey maps, service blueprints, and touchpoint inventories to visualize the service process.
- Defines services and tools required to enhance ProtoPie's visibility and user engagement, and build them with team.
- Collaborates with cross functional teams in multi time zones to ensure the service design aligns with broader business strategies and customer needs.
- Lead Experience Design team and build up work process to collaborate with each other.

**[Qualifications]**

**Must**
- 5+ years of service design/experience design
- 3+ years of team management
- Academic backgrounds- Interaction Design
- Industrial Design / Product Design
- Service Design
- HCI/UX
- Proven ability to work effectively with cross-functional teams
- Strategic thinking and problem-solving skills
- Based in Vancouver (On-site)
- Strong verbal and written communication in English

**Plus**
- Experience of ProtoPie or other prototyping tools

**[How We Work]**

**Team ProtoPie Works with 5 Company Values**

**1. **Autonomy & Responsibility**:
We respect everyone's autonomy while taking responsibility for freedom and for judgment between right and wrong for the company.

**2. Communication & Trust**:
We share information, communicate transparently, and build trust with our colleagues and customers.

**3. Integrity**:
We draw a line between personal and professional lives and work with high moral standards.

**4. Global Citizenship**:
We respect each cultural trait and always consider the global market in work.

**5. Team Player**:
We collaborate with colleagues, help others actively, and respect others' professionalism and authority.

**[Benefits and Welfare]**

**1. Special Grant Vacation**

Recharge your batteries We believe innovation stems from a clear and relaxed mind rather than an overworked one.

**2. Welcome Awards**

For new joiners, we support KRW 1,000,000(USD 830) for buying personal peripherals and items for better work efficiency.
- Desk, Chair, Tablet PC, Mobile, Smartwatch, etc.

**3. Education Benefits**

We believe that members’ growth and happiness lead to the team’s growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn.

**4. Healthcare Benefits**

We understand that our people can bring their best selves to work when they and their families are taken care of.
- Medical check-ups, Gym, Physical activities, Vision care, Medical treatment(pets included)

**5. Internet & Communication Benefits**

We support internet and mobile expenses to enrich our remote working environment.

**6. Congratulations & Condolences**

We support members’ life events both in joy and in sorrow.

**[Working Arrangements]**
- 10 AM to 7 PM PST recommended but flexible
- Full-time position (during the first 3 months—the probation period, the employee will receive 100% of their salary).
- Office: Greater Vancouver (TBD)

**[Hiring Process]**
- Submit resume or CV > 1st Interview > 2nd Interview > 3rd Interview > decision and negotiation.
- Please exclude any information from your resume that is not directly related to the job position, such as physical conditions, marital status, family relationships, and place of origin.
- All interviews will be conducted via video call.
- Interview process may be slightly changed depending on the position.
- Employment will be terminated if you are fo

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