Service Coordinator

5 months ago


Dartmouth, Canada Peel Heating and Air Conditioning Full time

Here at **Shines Energy **we strive to provide the best service and products to our customers, as a result we are looking for **top performers **in their current role and want to join a progressive organization that rewards over achievers.

**Do you**:

- Give customers the red carpet treatment?
- Recommend additional services or treatments to make their home more comfortable?
- Provide quality service and are committed to being a master of your trade?

**Primary Responsibilities**
- Scheduling appointments for maintenance and Service technicians,
- Dispatching technicians to service calls and updating system accordingly

**Education/Experience/Skills**
- Related experience in the HVAC industry would be considered an asset
- Knowledge of HVAC and Water Heater Equipment and parts
- Complete exception handling and open order investigations
- Processing of builder orders and deliveries, warranty claims
- Exception reporting reconciliation
- Customer account management (closure and adjustments)
- Post-secondary education (asset).
- Experience with telecommunication devices.
- Strong interpersonal, customer relations and problem-solving skills and the proven ability to effectively organize tasks and manage time.
- PC literacy

**Benefits**

At **Shines Energy** we expect a lot from our team. That's why we're committed to providing them with industry-leading benefits and compensation that help them get better at their job, while providing for their families, which include:

- Competitive compensation
- Excellent benefits package
- Group RRSP
- Opportunity for growth

**Salary**: $21.00-$25.00 per hour

Work Location: In person


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