Service Coordinator

7 months ago

Dartmouth, Canada Konecranes Full time

_At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive._
- We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work._

**Position Title**: Schedule Coordinator (SC)

**Reports To**: Territory Operations Manager (TOM) or designate

As part of the Service Operations, you will be assisting with the service delivery in your assigned territory. You will be responsible for the _service requests flow through our management system and scheduling and dispatching service technicians_ to ensure the timely repairs and upgrades of customers’ equipment.

**Principal Responsibilities**:

- Be engaged and aware of your Territories’ overall Service Operations and customer needs.
- Close communication and interaction with the Service Manager and Coordinators.
- Generate new service requests in the system when necessary. Attach all pertinent documentation
- Manage the schedule of service work for assigned customers and field operatives.
- Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management when needed.
- Track and receive materials required.
- Arrange for necessary rental equipment, as well as subcontracting when needed.
- Communicate with customers and internal stakeholders throughout projects.
- Arrange subcontracted services and equipment, including rentals.
- Open service requests and schedule field operatives to respond to emergency breakdowns.
- Review invoicing details of completed work before moving forward with the invoicing process.
- Review completed actions in the service request for completion and accuracy.
- Monitor work packages and trackers within the system to ensure the service request are progressing. Communicate with Service Manager all concerns.
- Create appropriate charge lines for services provided to the customer. Ensure charge lines match customer purchase order when necessary.
- Forward leads by the Field Operatives to designated resources for estimation and quotation
- Perform invoicing preparation daily to meet company standards.
- Continuously maintain the Work-in-Progress Report (WIP) ensuring it reflects the current status of active service work.
- Ensure any hourly time issues are addressed before sending jobs to invoicing.
- Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs receive the proper attention.
- Review job performance and lessons learned while providing feedback to other coordinators or the Sales teams.
- Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
- Resourceful and willingness to support in emergency breakdowns until customer equipment is functional.
- Other duties as assigned

**EDUCATION**:Bachelor’s degree preferred, prior equivalent experience and training will be considered.

**EXPERIENCE**:Minimum 7 years experience in industrial service and/or dispatching business preferred. Must be customer oriented. Able to prioritize and multi-task in a fast pace service environment. Excellent communication and people skills. Very strong systems and PC skills.

**Job Types**: Full-time, Permanent

Pay: $47,000.00-$57,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

  • Operational Coordinator

    4 months ago

    Dartmouth, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Dartmouth, Nova Scotia Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of...

  • Operation Coordinator

    4 months ago

    Dartmouth, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Dartmouth, Nova Scotia Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of...

  • Service Coordinator

    4 months ago

    Dartmouth, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!** **Position Summary**: *** The Service Coordinator/Dispatcher is the initial point of contact between the...

  • Service Coordinator

    2 months ago

    Dartmouth, Canada Ainsworth Inc. Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!** **Job Summary**: The Service Coordinator/Dispatcher is the initial point of contact between the customer and...

  • Service Coordinator

    12 hours ago

    Dartmouth, Canada Troy Life & Fire Safety Ltd. Full time

    Location: Dartmouth, Nova ScotiaType: In the OfficeOur Dartmouth, NS branch is looking for a Service Coordinator/Scheduler to join their team? Are you our next employee? In this role, the prime objective is to assist the Manager in all administrative tasks associated with the day-to-day operation of the branch. This includes the coordination of inspections,...

  • Service Coordinator

    4 months ago

    Dartmouth, Canada Troy Life & Fire Safety Ltd. Full time

    **Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 1000 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of...

  • Service Coordinator

    7 months ago

    Dartmouth, Canada Troy Life & Fire Safety Ltd. Full time

    **Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 1000 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of...

  • Service Coordinator

    1 day ago

    Dartmouth, Canada Troy Life & Fire Safety Ltd. Full time

    **Troy Life & Fire Safety Ltd.**is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee-owned company with over 1100 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of...

  • Service Coordinator

    2 days ago

    Dartmouth, Canada Steele VW Full time

    **Steele VW has an immediate requirement for a Service Coordinator to join our team in Dartmouth!** As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employee and Family Assistance program offers a portfolio of healthcare services to...

  • Service Coordinator

    23 hours ago

    Dartmouth, Canada Carmichael Engineering Ingénierie Carmichael Full time

    With us, it's always about people Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Carmichael is a place where your experience will be valued and...

  • Community Services Coordinator

    2 weeks ago

    Dartmouth, Canada St. John Ambulance Full time

    **Community Services Coordinator - Full Time, Permanent** St. John Ambulance is an international humanitarian organization and is a foundation of the Order of St. John. As Canada's standard for excellence in first aid, CPR and mental Health services, St. John Ambulance offers innovative programs, ensuring Canadians receive the best quality training. Revenue...

  • Parts & Service Coordinator

    1 week ago

    Dartmouth, Canada Battlefield Equipment Rentals Location d’équipement Battlefield Full time

    Battlefield Equipment Rentals (a division of Toromont Industries Ltd.) one of Canada’s premiere Construction Rental Companies presently requires **Parts & **_**Service Coordinator**_ at our **Dartmouth location**. **Parts & Service Coordinator** We have an immediate requirement for a **parts and service coordinator** in our Dartmouth location. This is a...

  • Sales & Service Coordinator

    1 week ago

    Dartmouth, Canada Prime Lift Limitede Full time

    **Sales & Service Coordinator - Dartmouth Location - 6 Month Contract** Are you a self-motivated Support & Scheduling professional interested in building a career with a prominent organization? If so, Prime Lift Limited would love to hear from you! Prime Lift is a division of the Prime Group of Companies and is the leading automotive lift sales,...

  • Service Coordinator/dispatcher

    4 months ago

    Dartmouth, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!** **Position Summary**: The Service Coordinator/Dispatcher is the initial point of contact between the customer...

  • Project Manager

    7 months ago

    Dartmouth, Canada Northeastern Protection Service Inc Full time

    Northeastern has an opportunity available for an experienced Project Manager / Project coordinator based out of the Halifax Region but available to travel. This is a contract position with no known end date. This person will manage a specific list of capital projects to ensure scope, timeline, and budget is met. They will lead Client internal project teams...

  • Support Services Coordinator

    3 months ago

    Dartmouth, Nova Scotia, Canada beBee Professionals Full time $30,000 - $45,000

    Join our team of Support Services Coordinators at beBee Professionals in Dartmouth, Canada. As a Support Services Coordinator, you will play a vital role in providing care and support to clients in their daily lives.Key Responsibilities:Assist clients with personal care, including bathing, dressing, and mobility.Provide support with medication administration...

  • Service Coordinator

    2 weeks ago

    Dartmouth, Canada Convergint Full time

    Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Halifax, NS.The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the...

  • Service Coordinator

    7 months ago

    Dartmouth, Canada Armour Transportation Systems Full time

    Armour Transportation Systems is currently seeking a **Service Coordinator **to join our operations team in** Dartmouth, Nova Scotia.** **Essential Duties and Responsibilities**: - Collaborate daily with the Fleet Maintenance and Operations teams, for scheduling of equipment preventative maintenance (PM) - Monitor Request for Repairs (ROR) and ensure these...

  • Service Coordination Team Lead

    3 weeks ago

    Dartmouth, Canada Convergint Technologies Ltd Full time

    Convergint is currently hiring for an Operations Service Coordination Team Lead, one in Eastern & one in Western Canada, to lead each team in their region. Under mínimal supervision, the Operations Service Coordination Team Lead is responsible for leading colleagues in the Operations Service Department. This role ensures processes are consistently executed...

  • Service Coordinator

    2 weeks ago

    Dartmouth, Canada Wajax Full time

    **The Opportunity** Provide excellent customer service highlighted with great communication. Manage and coordinate daily / weekly work schedule for technicians to meet customer deadline requirements. Seek technical guidance and literature to aid technicians in executing repairs. Manage and ensure repair, financial and business processes are adhered to....