Status Certificate Specialist

1 week ago

Mississauga, Canada FirstService Residential Full time

**Status Certificate Specialist**

As the leading and largest residential property management company in North America, FirstService provides full-service, professional community management services to more than 8,000 properties and over 1.6 million residential units across three provinces in Canada and twenty-one states in the United States. Each day, every member of our team strives to fulfill our mission - to deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in our care.

**Why choose Us**

**We offer a hybrid working environment with flexible hours and the option for a modified 4.5 day work week. We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more Most importantly, we are committed to empowering, developing and supporting all our associates.**

The Status Certificate Specialist will be responsible for administering and processing status certificate requests under the Condo Act for the communities managed by FirstService Residential Ontario. In addition, the Status Certificate Specialist will handle and resolve inquiries from customers, while liaising with internal teams to gather required details as required.

**Duties and Responsibilities**

The Status Certificate Specialist will be a highly motivated self-starter who will be responsible for ensuring the efficient operation of the Resale team by:

- Processing high volume of status certificate requests from unit owners, realtors, and lawyers.
- Gathering and verifying required information for status certificates, per the Condo Act.
- Track and ensure delivery deadlines are met, per service levels.
- Follow up on outstanding information relating to process.
- Practice and adhere to FirstService Residential Global Service Standards
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.

**Education and Experience**
- Associate degree in business or related field preferred, or equivalent combination of education and experience.
- 2-3 years in administration and customer service experience in a service industry setting.
- Must have strong proficiency in Windows and Microsoft Office (Outlook, Word, and Excel, etc.).
- Ability to learn and navigate new technology platforms.
- Administration experience and customer service is preferred.

**Knowledge, Skills and Proficiencies**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Interact effectively, communicate clearly, and understand meeting the needs of others.
- Excellent organization, planning, motivation, and interpersonal skills.
- Critical thinking, complex problem solving, judgment, and decision-making ability.
- Must have a strong work ethic and be detail-oriented with excellent multitasking skills.
- Ability to prioritize work, meet deadlines and work well under pressure.
- Ability to work with sensitive or confidential information
- Ability to work in a team environment as well as independently and be self-driven

**Disclaimer**

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

INDHON

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