Customer Service Officer I
2 weeks ago
**Customer Service Officer I**:
- 423883BR
**Job Category - Primary**
- Commercial Banking
**Work Location**
- City Centre Tower A - 275 Dundas Street
**Employment Type**
- Regular
**City**
- London
**Time Type**
- Full Time
**Province/State**
- Ontario
**Hours**
- 37.5
**Workplace Model**
- Hybrid
**Pay Details**
**Department Overview**
- The Customer Service Officer (CSO) position supports teams of Relationship Managers/Analysts and/or Account Managers in meeting the day to day needs of the customers of those portfolios, as well as to onboard new customers to the bank. This position is accountable to deliver legendary customer experience and support profitable business growth.
**Job Details**
**CUSTOMER**
- Meet or exceed CSO LEI target and be actively involved in ensuring the unit meets or exceeds its' LEI target.
- Facilitate customer requests leveraging various partners (CCSC, Visa, Retail Bank, etc.) ensuring a warm hand off where appropriate, and follow up process is in place.
- Deliver legendary service at every interaction and execute on plans to continuously improve the customer experience.
- Act as a first point of contact for the day to day administrative needs, questions and concerns, resolving them where possible, and communicating to the RM or AM as appropriate.
- Develop a network of contacts across TD in order to continuously improve their knowledge and ability to service customers.
- "Deliver the Bank" to our customers by identifying, recommending, introducing and referring appropriate TDBG Business Partners and Products to existing and new customers to maximize revenue/profit and retention of relationships.
- Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer’s business
**SHAREHOLDER**
- Support Relationship Managers/Analysts and Account Managers in credit administrative matters
- Assist in building new relationships and deepening existing customer relationships by consistently following the Business Banking Relationship Methodology
- Act as first point of contact with customers on credit administrative matters such as following for documentation and/or obtaining Financial Statements and Accounts Receivable lists. Responsibilities also include uploading customer reports/documentation into the appropriate systems.
- Actively contribute to sales results by identifying and cross-selling products and services when performing internal duties or interfacing with customers (both new and existing) to maximize revenue/profit and retention of relationships
- Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.
- Facilitate investment requests between customers and Business Banking Investments where required
- Provide effective credit administration for the portfolio both within the Unit and by interfacing with functions across the TDBFG.
- Partner with administrative support groups to facilitate activities, such as programming credits, making payments, advancing funds, etc.
- Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
- Complete all compliance **a**nd attestations within required timelines.
- Be knowledgeable of and comply with Bank and Industry Codes of Conduct
**Job Requirements**
**EMPLOYEE / TEAM**
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of requests and / or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
**BREADTH & DEPTH**
- Requires expertise in a variety of account and credit administration related activities to provide customers with support and advice
- Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity / risk
- Uses sound judgement and understanding of process/ policy risk when fulfilling requests, recommending exceptions outside gener
-
Customer Support Assistant
5 days ago
London, Canada The Children's Aid Society of London & Middlesex Full time**J O B P R O F I L E** **CUSTOMER SUPPORT ASSISTANT** **SUMMARY** **_Core Competencies _** Reporting to the Supervisor, Facilities and Administrative Services, the Customer Support Assistant oversees the - _I am Knowledgeable about Child Welfare _ distribution of incoming/outgoing correspondence, - Service and the Strategic Directives of the _maintains...
-
Customer Service Adviser
4 days ago
London, Canada Northwest London Veterinary Clinic Full timeEducation: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Answer written and oral inquiries - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Explain the type and cost of services offered - Issue receipts and other forms - Maintain...
-
customer service adviser
Found in: Talent CA 2 C2 - 2 weeks ago
London, Canada Northwest London Veterinary Clinic Full timeEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksAnswer written and oral inquiriesAnswer inquiries and provide information to customersArrange for billing for servicesArrange for refunds and creditsExplain the type and cost of services offeredIssue receipts and other formsMaintain records and...
-
customer service adviser
Found in: Talent CA 2 C2 - 1 week ago
London, Canada Northwest London Veterinary Clinic Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksAnswer written and oral inquiriesAnswer inquiries and provide information to customersArrange for billing for servicesArrange for refunds and creditsExplain the type and cost of services offeredIssue receipts and other formsMaintain records and statisticsOrder office supplies...
-
Customer Service Specialist
2 days ago
London, Canada Grand River Natural Stone Full timeWe are growing! LOOKING FOR CAREER MINDED INDIVIDUALS Long term, steady employment for someone looking to settle with a great company and learn about a new lucrative and growing industry. We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available....
-
Customer Service Assistant
3 days ago
London, Canada Trubicars Ltd. Full timeTrubicars Ltd is a leading developer of eLearning driver education courses. We design, develop and host eLearning courses to the other driving schools throughout Ontario. We are looking for a highly motivated office assistant with excellent interpersonal and communication skills and excellent proficiency in computer operations to join our team at TrubiCars,...
-
Customer Service Assistant
3 days ago
London, Canada Trubicars Ltd. Full timeTrubicars Ltd is a leading developer of eLearning driver education courses. We design, develop and host eLearning courses to the other driving schools throughout Ontario. We are looking for a highly motivated office assistant with excellent interpersonal and communication skills and excellent proficiency in computer operations to join our team at TrubiCars,...
-
Administrative Assistant/customer Service
7 days ago
London, Canada SPIRITWEAR CANADA Full timeSpiritwear Canada produces custom screen printed and embroidered apparel for businesses, schools, colleges and Universities throughout Canada. We are a leader in our industry and take great pride in the quality of work we do. **Qualifications and Skills** - Organized with great attention to detail - Experience working in a professional office environment -...
-
Customer Service Specialist
1 day ago
London, Canada Canada Life Assurance Company Full time**Job Description**: Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the...
-
Administrative Assistant I, Assisted Living
4 days ago
London, Canada VON Canada (Ontario) Full time**Requisition Details**: Employment Status: Permanent, Full-time (1.0 FTE) Program Name: Assisted Living Number of Hours Bi-Weekly: 75 Work Schedule: Days On-Call: No **Job Summary**: - The Administrative Assistant I is responsible for administrative support functions to assist VON in providing quality service to the public. The position acts as a resource...
-
London, Canada VON Canada (Ontario) Full time**Requisition Details**: Employment Status: Temporary, Full Time (1.0 FTE) Program Name: Family Supports Number of Hours Bi-Weekly: 75 Work Schedule: Days Anticipated End Date: February 2025 On Call: No **Job Summary**: The Administrative Assistant I is responsible for administrative support functions to assist VON in providing quality service to the...
-
Customer Service Specialist
3 days ago
London, Canada Canada Life Assurance Company Full time**Job Description**: Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the...
-
Customer Service Specialist
24 hours ago
London, Canada Canada Life Assurance Company Full time**Job Description**: Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the...
-
Customer Service Specialist
24 hours ago
London, Canada Canada Life Assurance Company Full time**Job Description**: **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...
-
Customer Service/inside Sales
2 weeks ago
London, Canada Grand River Natural Stone Full timeWe are growing! We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn. The role includes answering phones, showing and prompting products to customers...
-
Inside Sales/customer Service
4 days ago
London, Canada Grand River Natural Stone Full timeWe are growing! LOOKING FOR CAREER MINDED INDIVIDUALS Long term, steady employment for someone looking to settle with a great company and learn about a new lucrative and growing industry. We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available....
-
Customer Service Specialist
Found in: Talent CA C2 - 1 week ago
London, Canada Canada Life Full timeJob Description Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the...
-
Administrative Assistant I, Assisted Living
4 days ago
London, Canada VON Canada (Ontario) Full time**Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Assisted Living Number of Hours Bi-Weekly: 75 Work Schedule: Days On Call: No **Job Summary**: The Administrative Assistant I is responsible for administrative support functions to assist VON in providing quality service to the public. The position acts as a resource...
-
Animal Services Officer
5 days ago
London, Canada London Animal Care Centre Full time**Animal Services Officer** London Animal Care Center is seeking a qualified individual to fulfill the position of Animal Services Officer for City of London By-Law enforcement in parks and green spaces within London. This is a full-time contract position that will terminate following October 31, 2023. London Animal Care Centre is contracted by the City of...
-
Animal Services Officer
3 days ago
London, Canada London Animal Care Centre Full time**Animal Services Officer** London Animal Care Center is seeking a qualified individual to fulfill the position of Animal Services Officer. London Animal Care Centre is contracted by the City of London to provide animal control, dog licensing, cat identification, and by-law enforcement services. LACC also provides lost and found services, shelter services,...