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Front Desk Supervisor

2 months ago

Jackson's Point, Canada Ramada Full time

**Front Desk Supervisor**

The primary duties of the Guest Service Supervisor is to accommodate guests during their stay in an attentive, courteous and friendly manner, and assist and guide the front office staff in daily duties and long term goals.

**Essential Functions and Responsibilities of the job include but are not limited to**:

- Able to make reasonable and professional decisions. Accurately manage cash drawer and credit card system. Communicate pertinent shift information to the next shift and direct supervisor.
- Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the

Front Office Training Procedures.
- Maintain a positive work environment.
- Check guests in and out of the hotel in a courteous and pleasant manner.

Use the appropriate phrases and greetings when interacting with guests.
Conduct self in a friendly and attentive manner during all guest encounters.
- Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.
- Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations. Operate phone system in, at times, a fast paced environment.
- Required to be knowledge, understanding, and adhere to Company Core

Values and Mission Statement. Lead by example.
- You are responsible for working in a safe and conscientious manner and ensuring the Department staff members work in a safe and conscientious manner. Adhere to all safety policies and procedures. Maintain a clean and safe working environment at all times

**Qualifications**
**Knowledge/Education/Experience**:

- Hospitality diploma or equivalent preferred.
- Experience in a hotel or a related field preferred.

**Physical Requirements**:

- Ability to stand during entire shift
- Long hours are sometimes required
- Available to work weekends and all the shifts

**Mental Requirements**:

- Ability to convey information and ideas clearly.
- Must maintain composure under pressure

**Salary**: $17.00-$19.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Jackson's Point, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service (preferred)

Work Location: One location

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