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Accounts Receivable Supervisor

7 months ago

Montréal, Canada Traffix Full time

**Job summary**:
The Accounts Receivable Supervisor is responsible for the day-to-day operations and accounting of a team of AR Specialists. Laisse and meet with clients to review the account status and provide any account escalation guidance. This role has components of managing both order to cash clients service offering for multiple clients and accounts receivable for corporate head-office.

We are looking for someone who is proactive, thrives in a fast-paced logistics environment with large volume of transactions and can multi-task while meeting internal and external deadlines as set by the stakeholders.

**Position Responsibilities**:

- Responsible for the day-to-day management of the accounts receivable and overseeing a team of AR Specialists to perform in accordance with set goals.
- Supervise, train and mentor a team of 5-6 accounts receivable team members maximizing individual strengths and striving for excellence in customer service and AR cash collections.
- Days sales outstanding management of target and ensuring receivable is collected within customer terms.
- Maintain efficient and effective Collection procedures that impact Accounts Receivable aging.
- Coordinate, assign and review the daily work of team members including assisting with day-to-day activities and ensuring full back up coverage available within the team.
- Identify, lead, manage projects and initiatives directed towards improved processes.
- Monitor and analyze reports including analyzing key variances and monitoring progress of action plans to improve results.
- Prepare monthly reports for management.
- Handle day-to-day escalations with internal and external customers.
- Laisse and meet with clients on an as required basis to review account status and provide any account escalation guidance.
- Maintenance on documentation of processes, including standard operating processes, client requirements.
- Proactively investigate and resolve accounts receivable related issues independently and in collaboration with other internal departments.
- Interview, hire, train, and promote individual team members in the team and extensive mentoring and coaching of team members.

**Position requirements**:

- Minimum of 5+ years’ experience in an accounts receivable or accounting department
- Minimum of 3+ years’ experience managing a team
- Advanced knowledge with Microsoft Office (2+ years with Excel)
- Knowledge of an ERP database (Oracle Netsuite is preferred)
- Strong professional experience with customer service to deal with customers and internal staff.
- Excellent assertiveness, independence, and time management skills to meet the position’s demands and deadlines.
- Must be detail oriented and have a solid background in record keeping procedures and maintaining organized documentation and/or filing systems.
- Solid interpersonal skills to interact with delinquent customer accounts.