Conference & Guest Services Clerk

4 weeks ago

Victoria, Canada University of Victoria Full time

Organizational Unit- University of Victoria -> Student Affairs -> Residence Services- Posting Close Date- 26 March 2023- Please note that positions will close at 4 p.m. on the closing date.- FTE- 0.8- Salary Grade- $3,604.00 - $3,712.00- Additional Posting Information:
- N/A- Salary posted will be pro-rated based on FTE- Classification- PB6- Hours of Work- 4 x 7 hour shifts per week typically Thurs to Sun 10-6pm; varies dependent on business volumes- Start Date- 4/11/2023- End Date- 9/8/2023- Employee Group:
- CUPE 951 - Term- # of Hires Needed- 1- Category- Administrative and Support Services, Customer Service and Call Center, Hospitality- About this OpportunityThe University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

Hours and scheduled work days vary based on business volume. Includes shifts on evenings and weekends. Based on short term nature of position, extended vacation requests may not be approved.
- Job SummaryIn support of the overall goals of Residence Services, a unit within the division of Student Affairs, the Conference & Guest Services Clerk performs sales, clerical and service duties for Conference Services and supports front desk duties in the Residence Services Main Office.

Reporting to the Manager, Conference and Customer Service, the Conference Guest Clerk supports conference operations, seven days a week, providing both front-line service and administrative support in order to provide full service to summer guests.

This position is expected to carry out the core responsibilities of the Front Desk Clerk 20% of the time providing back-up and relief for that position as required. In the absence of the Front Desk Clerk the Conference Guest Clerk will be the sole resource in the Residence Services Main Office and complete all manner of front desk responsibilities.

The Conference Guest Clerk is knowledgeable about the range of services and activities provided by the various departments within Residence Services, as well as the procedures of the Main Office, and develops and maintains familiarity with general university operations in order to provide service and information to guests.
- Job Requirements**Skills**:

- Proven ability to provide excellent customer service in a fast paced environment
- Excellent organization skills; and strong written and oral communication skills
- Demonstrates good judgment, diplomacy, tact and discretion
- Proven ability to pay attention to detail
- Ability to complete a high volume of work efficiently and accurately, prioritize work and multitask
- Ability to work with or without supervision
- Ability to work, varied day, evening and weekend shifts

Specialized Knowledge/Education:

- Demonstrated ability with MS word, excel and database software
- Demonstrated math skills
- High school graduation

**Experience**:

- One to two years recent experience in conference services, hospitality, retail or higher education environment including experience with a computerized reservation system and cash handling

**Territory acknowledgement**

We acknowledge and respect the lək̓ʷəŋən peoples on whose traditional territory the university stands and the Songhees, Esquimalt and W̱SÁNEĆ peoples whose historical relationships with the land continue to this day.

**Equity and Diversity Statement**

**Accessibility Statement

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