Billing Account Analyst, Contact Center

2 weeks ago


Montréal QC, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

Come join our team

What You'll Do:
- Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.- Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.-
- Interpret and identify the customer’s needs and respond appropriately and professionally.- Acquire relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.- Take ownership of customer relations through service and dedication to follow through.

What You'll Bring:
- Fluent in both French and English written and oral.- Previous Customer Service experience - preferably in a call center environment.- Ability to multi-task in a fast-paced space.- Quick to adapt to an evolving surrounding.- Clear and concise encouraging communication and interpersonal skills.- Analyze and resolve customer concerns (problem solving skills).- Attendance and punctuality are essential for this role.- 1-2 years’ experience in a contact center environment.- Excellent telephone manner and communication skills.- Prior customer service experience in a similar role.

What you’ll get:
- The salary band for this position ranges from $38,800 to $72,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs passionate about gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health- Hybrid flexible work model

Expectations: Contact Center Hours are Monday - Friday from 7:00 am - 5:00 pm.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.



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