Guest Service Agent

7 months ago


Yellowknife, Canada Nova Hotels Full time

**About us**

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels started its’ business in Yellowknife in 2000 and has had over 32 hotels and operate 6 different brands in the last 21 years of business, making us one of the larger independent hotel chains in Western Canada. We have almost 2300 guest rooms and over 100,000 square feet of meeting space. We are also an award-winning hotel chain with awards like Employer of Choice and a few locations are COR certified. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

**The Destination**

The Northwest Territories is so many things. It's the start of a journey. An attitude. A destination like no other. It is a place from the pages of history. A place that still lives free and wild. Big and big-hearted. Full of adventure and discovery. And more accessible than you think. It is endless waters and unmatched landscapes. The Northwest Territories is the last corner of North America to be tamed - home to the biggest and deepest lakes, the highest waterfalls, the fabled Northwest Passage, the forbidding Barrenlands and so much more. The Northwest Territories is the best place on Earth to witness the cavorting Aurora and the midnight sun. In summer, it's downright toasty. In winter, it is a new experience, with sundogs, moonbows, trees frosted in glitter, and roads made out of ice.

It is an immense land here for you to explore. It is waiting for you.

**Nova Perks**:
In addition to competitive wages we offer:

- Meal program
- Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
- Friends & Family Rates at any of our locations
- Extended Health Benefits for full time employees
- Employee Discounts at the F&B Outlets

**PRIMARY FUNCTIONS**

The Guest Service Agent is responsible for ensuring the satisfaction of all hotel guests by providing exceptional customer service. You are the first impression of the property; you welcome guests in a professional and friendly manner at all times and resolve any guest issues as they come up. Sell rooms to hotel guests that call or come to the desk and ensure that sufficient payment in collected in accordance with hotel policies.

This position is fulltime and includes days, evenings, weekends, and holidays.

**Responsibilities and Essential Duties**:

- Follows all established and future front office Standard Operating Procedures.
- Provides exceptional, courteous service to customers by adhering to Nova Hotels standards
- Communicates effectively with customers, co-workers, and supervisors
- Handles difficult guest inquiries and concerns effectively
- Demonstrates teamwork by cooperating and assisting at the front desk as needed
- Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
- Effectively makes and alters reservations within the hotel PMS system
- Promptly checks in or checks out guests, with attention to detail and accuracy
- Reports, turns in, and/or logs all lost and found items according to established procedures
- Utilizes up-selling techniques to maximize profitability.
- Performs duties as a key member of the health & safety team
- Maintain regular attendance as per scheduling which will vary according to occupancy of the hotel
- Ensures organization and cleanliness of the front desk area.
- Reports all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader
- Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.
- Other projects/duties as assigned.

**Qualifications**:

- High school diploma
- 1-2 years' experience in hospitality industry is considered an asset.
- Experience in PMS, POS and switchboard considered an asset

**Core Competencies**:

- Customer Service Skills
- Self-Directed
- Conflict Resolution
- Computers and Systems Literacy
- Planning and Organization
- Communication Skills

**Benefits**:

- A competitive wage
- Extended health benefits for full-time associates
- An opportunity to work in a progressive, exciting team environment
- Employee discount at all Nova Hotels properties

**We thank all applicants for their interest in Nova Hotels, however only those considered for an interview will be contacted.


  • Customer Service Agent

    7 months ago


    Yellowknife, Canada GAT Airline Ground Support Full time

    Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...


  • Yellowknife, Northwest Territories, Canada Super 8 Yellowknife Full time

    Job SummaryThis is an exciting opportunity to join our team at Super 8 Yellowknife as a Room Attendant. As a key member of our housekeeping staff, you will be responsible for ensuring that our guest rooms are clean and well-maintained to the highest standards.

  • Customer Service Agent

    7 months ago


    Yellowknife, Canada GAT Ground Support Canada Full time

    **Summary**: The Customer Service Agent (CSA) provides all passenger/customer services as contracted by the customer including reservations, ticketing, baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. **Job Duties**: -...

  • Ramp Agent

    7 months ago


    Yellowknife, Canada GAT Airline Ground Support Full time

    Job Summary Responsibilities for Ramp Agent - Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport - Maintain on-time connections by guiding aircraft to and from gate positions - Protect baggage and other equipment from damage, loss and weather conditions - Drive and operate ground equipment, such as tugs, cargo carts,...

  • Guest Security Officer

    7 months ago


    Yellowknife, Canada Nova Hotels Full time

    **PRIMARY FUNCTIONS** Reporting to the General Manager, the Guest Security Officer is responsible for the day-to-day security and safety operations of the building and surrounding property. This includes the monitoring hallways, public areas, restaurant, and parking lot, as well as responding to any issues related to the guest rooms themselves. Due to the...


  • Yellowknife, Canada Super 8 Yellowknife Full time

    Job DescriptionJob title: Room AttendantResponsible to: Housekeeping SupervisorTo clean and stock allocated guest rooms to ensure Holloway’s high standards of cleanliness and presentation resulting in guest satisfaction.MAIN DUTIESClean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or...


  • Yellowknife, Canada Strategic Aviation Services Ltd. Full time

    Come join the exciting world of aviation!! Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met - on time, every time. Do you have...

  • Ramp Agent

    7 months ago


    Yellowknife, Canada GAT Airline Ground Support Part time $20 - $21

    Air Canada flight passes!!!5 per year can be used for 5 trips individually OR you can use them for family members travelling with you.Westjet Flight Passes!!Paid Training!!Advancement opportunties!!Summary:Ramp Agents are responsible for facilitating the turnaround of aircraft (arrivals and departures). Ramp Agents, under the guidance of Lead GSA’s direct...

  • Ramp Agent

    2 weeks ago


    Yellowknife, Canada GAT Ground Support Canada Full time

    **Summary**: Ramp Agents are responsible for facilitating the turnaround of aircraft (arrivals and departures). Ramp Agents, under the guidance of Lead GSA’s direct aircraft into the gate, load, unload and sort all luggage and freight, de-ice the aircraft, service lavatories, fill the aircraft’s portable water supply and direct the aircraft during gate...

  • Leasing Agent

    2 weeks ago


    Yellowknife, Canada Midwest Property Management Full time

    **Welcome to Midwest!** Privately held and rooted in Western Canada for over 60 years, we manage quality residential rental properties in Alberta, British Columbia and the North West Territories. We are committed to providing the best value and quality for our residents by consistently maintaining our properties and delivering excellent customer service....

  • Leasing Agent

    2 weeks ago


    Yellowknife, Canada Midwest Property Management Full time

    Yellowknife, NT, CAN - Full Time **Welcome to Midwest!** Privately held and rooted in Western Canada for over 60 years, we manage quality residential rental properties in Alberta, British Columbia and the North West Territories. We are committed to providing the best value and quality for our residents by consistently maintaining our properties and...


  • Yellowknife, Canada Nova Hotels Full time

    **FRONT OFFICE MANAGER- Chateau Nova Yellowknife** Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels started its’ business in Yellowknife in 2000 and has had over 32 hotels and...

  • Ramp Agent

    7 months ago


    Yellowknife, Canada GAT Ground Support Canada Full time

    **Air Canada flight passes!!!** **5 per year can be used for 5 trips individually OR you can use them for family members travelling with you.** **Westjet Flight Passes!!** **Paid Training!!** **Advancement opportunties!!** **Summary**: Ramp Agents are responsible for facilitating the turnaround of aircraft (arrivals and departures). Ramp Agents, under...

  • Leasing Agent

    7 months ago


    Yellowknife, Canada Nova GOC Full time

    Responsibilities: - Greet and assist prospective tenants in a professional and friendly manner - Conduct property tours and showcase available units to potential renters - Provide accurate information about rental rates, lease terms, and property amenities - Prepare lease agreements and ensure all necessary documents are completed accurately - Collect rent...


  • Yellowknife, Canada Nova Hotels Full time

    p>We are looking for a full time Front Desk Supervisor to add to our team. p>If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.Help to manage Online Travel Agents and manage the room inventories to ensure the desired Average Daily Rates.Develops strategies and action plans to...

  • Room Attendant

    1 month ago


    Yellowknife, Northwest Territories, Canada Super 8 Yellowknife Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Room Attendant to join our team at Super 8 Yellowknife. As a key member of our Housekeeping department, you will play a vital role in ensuring the highest standards of cleanliness and presentation for our guests.Responsibilities:Clean and stock guest rooms to meet our high standards of...


  • Yellowknife, Canada Copperhouse Eatery + Lounge Full time

    Supervises, coordinates and schedules the activities of server staff; - Supports staff training in job duties, sanitation and safety procedures; - Ensures that food and service meet quality control standards; - May participate in the selection of serving staff and help with the development of policies, procedures and budgets; - Lead on the restaurant floor...


  • Yellowknife, Canada Copperhouse Eatery + Lounge Full time

    Job description **Immigration and PNP sponsorship available** Supervises, coordinates and schedules the activities of server staff; - Supports staff training in job duties, sanitation and safety procedures; - Ensures that food and service meet quality control standards; - May participate in the selection of serving staff and help with the development of...


  • Yellowknife, Northwest Territories, Canada Gendarmerie royale du Canada Full time

    La Gendarmerie royale du Canada recherche des candidats passionnés et motivés pour occuper le poste d'agent administratif supérieur de la police en télécommunications. Cette opportunité offre une chance unique de travailler dans un environnement stimulant et dynamique, où vous contribuerez à la sécurité et au bien-être de nos...


  • Yellowknife, Canada SSi Canada Full time

    Location: Remote, Kanata, or Yellowknife WHAT DOES SSI CANADA DO? SSi designs, builds, and operates telecommunications networks in Canada’s North. SSi’s mission is to provide high quality, high capacity and affordable broadband connectivity to remote or isolated First Nations communities. Being the North’s premier broadband and mobile wireless...