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Customer Account Representative

4 months ago

SaintLaurent, Canada VW Credit Full time

Canada-Quebec-St-Laurent

As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc.

Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers. Additionally, we provide commercial financing products to Audi and Volkswagen Dealers to support expanding dealership capabilities and enhancing overall operations.

**Role Summary**

The incumbent of the position is responsible for the protection of the Company’s assets - retail and lease portfolio - by ensuring that customers make payments in a timely fashion and meet their contractual obligations.

**Key Responsibilities**
- Handle customers with past due accounts on a timely basis to optimize loss prevention;
- Approve extensions on loan/Deferral on lease contracts up to two months;
- Adherence to collection guidelines and various laws pertaining to collection activities;
- Work to in protecting the company’s interest with outside suppliers (legal counsel, bailiffs, lawyers etc. )
- Request authorization of payments for bailiffs, towing company, storage, collection agencies, etc.;
- Complete all documents related to closing repossession files;
- Assist Customer Care representatives and Insurance Specialist as required;
- Be an educational and operational resource for customers in leasing and financing;
- Participate in the performance of other duties and assignments at the request of the Customer Accounts Supervisor and Manager

**Formal education**
- DEC required
- Bachelor degree (in Finance, Management, Business Administration), an asset.

**Experience**
- Minimum 3-5 years of experience in collections is required
- Experience with negotiation is required.

**Skills**
- Strong oral and written communication skills including excellent telephone skills and techniques;
- Attentive to details as well as its accuracy;
- Work with minimum supervision;
- Ability to manage multiple priorities and tasks at the same time
- Ability to promote a cooperative environment and to build team cohesiveness;
- Excellent negotiation skills and able to take decisions
- Excellent customer service skills
- Excellent time management skills
- Good knowledge of MS Office (Word, Excel);
- Strong interpersonal skills;
- Results oriented.
- Fluent in both English and French
- General knowledge of an automobile retail operation
- General knowledge of accounting and collection practices

**Work schedule**
- Day shift: Monday to Friday 8a.m to 6:00p.m;
- Must be available to work on different shifts if required.