Community Operations

2 months ago

Vancouver, Canada Instawork Internal Full time

At Instawork, we’re driven by our vision to create economic opportunity for local businesses and skilled hourly professionals in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we’re looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace. Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products, all with the backing of our world-class investors, including Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and more

The Community Operations team is responsible for managing interactions with our community: Business partners, working professionals, and internal stakeholders.

As a Community Operation Specialist, you will be fundamental to Instawork's success by helping to build positive, safe, and trusted experiences for our Instawork Professionals. You will be working with a global team in recruiting, onboarding, booking shifts and performing administrative duties for Instawork professionals.

**Key Responsibilities**
- Review profiles of our current professionals and determine if they fit the needs of our business partners.
- Ensure all training materials are up to date and properly communicated to our professionals for upcoming shifts.
- Determine staffing requirements for each shift that is being presented by the business partners.
- Assist professionals by communicating requirements of the shift 24 hours before shift starts.
- Contacting professionals that have booked shifts to ensure they meet all the requirements to fulfill the requirements of the shift.
- Assist professionals during the shift to ensure compliance and assist with any question that may arise.
- Provide training on Instawork tools and processes for new professionals during the onboarding process.
- Community with business partners to determine the skill set needed from professionals who work the shift.
- Managing shift bookings on the platform to meet business partner needs.
- Provide daily reports to the business partners and Instawork on the staffing throughout the shift.
- Advise professionals in the event they are not a fit to work with the business partner after the completion of a shift.
- Communicate any feedback provided by both our business partners and professionals and work with Operations to implement any solutions as needed.

**Requirements**:

- 2 years experience managing gig based workers
- 2 years experience as a schedule coordinator
- 1 year experience in conducting interviews
- 1+ year experience working backend operations for 3PL retail agencies
- 1 year experience cultivating relationships with business partners in order to achieve recruitment goals
- Demonstrated ability to thrive in a fast-paced environment
- Excellent communication skills including active listening & proactive communication skills
- Extensive experience with Intercom, Textline, Toky, Confluence, Asana, and Google suite products
- Good organizational and time management skills with the flexibility to reprioritize as necessary
- Enthusiastic and positive attitude with strong customer empathy and care for our customers
- Flexible with work schedule is a must, availability to work on weekends are highly preferred
- Previous working experience working in technology startups are preferred
- Previous experience working in a 2-sided marketplace organization is highly preferred

**About Instawork**
- Founded in 2016,_ _Instawork_ is the leading flexible work app for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than five million workers, filling a critical role in local economies. Instawork has been featured on CBS News, the Wall Street Journal, The Washington Post, Associated Press, and more. In 2022, Instawork was ranked among the country’s top 10% of fastest-growing companies by Inc. 5000 and was included in the Forbes Next Billion Dollar Startup list. Instawork was also named the 2022 ACE Award recipient for “Best Innovation” and one of the “Best Business Apps” by Business Insider. Instawork helps businesses in the food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 markets across the U.S. and Canada._

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