Workforce Administration Team Lead

7 months ago

Saskatoon, Canada University of Saskatchewan Full time

**Workforce Administration Team Lead**:
**Primary Purpose**: The Workforce Administration Team Lead provides day to day operational direction to the Workforce Administration team to deliver exceptional recruitment, benefit, and leave administrative support and partner experience to assist the university in achieving its teaching and research goals through efficient, effective, and standardized services in a collaborative and service-oriented work environment.

**Nature of Work**: Reporting to the Manager, Workforce Administration, the Workforce Administration Team Lead is an experienced, partner-focused professional who contributes to service-oriented HR administrative services and the continued enhancement of shared services at USask. This position maintains professional working relationships with a diverse group of partners. The Team Lead oversees the day-to-day operations of the Workforce Administration team to ensure operational targets are met, identify and prioritize opportunities, enhance partner experience, and lead process improvements. This position contributes to comprehensive documentation and supports team training and coaching. In collaboration with various stakeholders, this includes resolving requests, reviewing operational procedures, proposing improved solutions, contributing to the Knowledge Base, and responding to requests for additional support from team members. This position will also collaborate with the team in workload planning and assist in processing as needed.

**Accountabilities**:

- Working with the Manager, assisting with employee life cycle activities such as recruitment, orientation, and onboarding, coaching and performance feedback, supporting professional growth, training, and development, managing performance improvement, and escalating disciplinary matters as appropriate.
- Provide oversight and direction to the day-to-day operations including scheduling of the Team to ensure operational targets and partner experience objectives are met.
- Support the Manager, as a process expert. This requires a detailed understanding of the Policies, guidelines, systems, processes, as well as problem-solving system issues that arise.
- Collaborate with team to identify opportunities for process improvements with the goal of increased efficiency, improved partner experience, effective documentation and increasing adherence to best practices in benefits and talent acquisition.
- Collaboratively assess opportunities and provide process feedback to colleagues and stakeholders to improve ConnectionPoint services, operations, and partner experience.
- Support the Manager, to ensure operational metrics and Service Level Agreements (SLAs) are adhered to, as well as identify operational and adherence trends and predictions.
- Coordinate and contribute to the delivery of overall training for the Team. Enable enhanced Knowledge Base engagement within the team through guidance and training.
- As a functional and systems expert, this position will perform hands-on processing on an as-needed basis to assist with request volumes, as well as to maintain familiarity with the work of the team.
- Assist management in collaborating with the Functional Central Office on identifying and implementing policy and procedure revisions.
- Reduce institutional risk by remaining current with and adhering to university policies, guidelines, processes, and relevant best practices that may have an impact on Workforce Administration functions.
- Collaborate with stakeholders (Functional Central Offices, Strategic Business Advisors, Administrative Networks, Colleges/Units, vendors, and other ConnectionPoint teams) to ensure seamless, efficient resolution and/or routing of requests.
- Perform other related responsibilities as required.

**Education**: A post-secondary diploma or degree, preferably in Human Resources, Business Administration, or related field, or an equivalent combination of education and related experience.

**Skills**:

- Ability to influence outcomes and provide guidance to operational decisions unique to university needs.
- Strong understanding and knowledge regarding HR administrative processes and best practices, with experience working in a diverse and inclusive environment.
- Demonstrated customer-service experience and orientation, innovative problem-solving skills, excellent communication skills, both written and verbal; effective relationship-building capabilities, including the ability to provide timely and courteous service under stressful conditions with a tactful and firm approach.
- Demonstrated experience working in case management systems will be considered an asset.
- Possess a broad working knowledge of USask systems and processes, with the ability to use this knowledge to independently decide, plan, adapt, and implement HR administrative processes.
- Ability to work independently as well as part of a team.
- Demonstrated accuracy in data entry and the ability to maintain attention t

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