Lincoln Concierge

5 months ago

Winnipeg, Canada Capital Auto Mall Full time

Company:
Capital Ford Lincoln (Winnipeg)

Capital Ford Lincoln in Winnipeg is currently seeking a highly motivated and customer-focused individual to join our team as a Lincoln Concierge. As a Lincoln Concierge, you will play a vital role in delivering an exceptional experience to our valued Lincoln customers.

**Responsibilities**:

- Serve as the primary point of contact for Lincoln customers, providing personalized assistance and guidance throughout their ownership journey
- Build strong relationships with customers by proactively addressing their inquiries, concerns, and requests in a timely and professional manner
- Work with designated Lincoln Team to meet the needs of our clients, including personal greetings, access to loaner vehicles, lounge amenities, showroom appearance, appointment scheduling, cleanliness of vehicles, surprise-and-delight interactions and follow up calls
- Stay up to date with the latest Lincoln product knowledge, features, and technologies to effectively educate customers
- Schedule and manage service appointments, assisting customers with maintenance, repairs, and warranty inquiries
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer

Qualifications:

- Previous experience in a customer service or hospitality role is highly preferred
- Strong interpersonal and communication skills, with the ability to engage with customers effectively and professionally
- Current valid driver’s license
- Passion for delivering exceptional customer experiences, with a genuine desire to exceed customer expectations
- Excellent organizational skills and attention to detail to ensure accurate and timely customer support
- Ability to work in a fast-paced environment and handle multiple customer requests simultaneously
- Excellent interpersonal and relationship-building skills
- Excellent customer service skills with the desire to exceed expectations
- Luxury car experience an asset
- Strong computer and phone skills

At Capital Ford Lincoln we offer competitive compensation and benefits packages, ongoing training and development opportunities, and a supportive work environment that fosters growth and career advancement.

Join our team and be a part of the exceptional Lincoln experience we provide to our valued customers.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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