Box Office Representiative

6 months ago

St Catharines, Canada Meridian Centre Full time

**Join our drop in job fair happening at Meridian Centre, 1 David S. Howes Way, St. Catharines, ON L2R 0B3**

**Time slots include**:
**Wednesday August 23 - 4:00pm - 7:00pm**
**Thursday August 24 - 12:00pm - 3:00pm**
**Wednesday August 30 - 4:00pm - 7:00pm**
**Thursday August 31 - 12:00pm - 3:00pm**

**Please bring a copy of your resume & be prepared for on the spot interviews with our Box Office team**
- **Position Summary**_
As a front-line customer service member of the Box Office & Guest Services Department, the Box Office Representative is responsible for the ticket sales for events. Events can include hockey games, concerts, banquets, basketball games, etc.
- **Essential Duties and Responsibilities**_
Following detailed instructions from Supervisors, the Box Office Representative must always conduct themselves in a manner that upholds health and safety regulations, ensuring events will run as safely and efficiently as possible.
- Proactively and enthusiastically greeting and welcoming all guests.
- Responding promptly, efficiently, and courteously to guests’ questions and needs, regarding service or assistance.
- Following daily checklist to ensure all duties are completed as assigned.
- Keeping an accurate daily balance sheet of all cash received and the number of tickets sold.
- Balancing sales and cash register float(s), submitting cash deposit to Supervisor or Box Office & Guest Services Coordinator for audit.
- Handling the “Will Call” window according to standard procedures.
- Routine daily cleaning of the Box Office and surrounding areas.
- Performing various clerical duties including, but not limited to, Box Office records and reports, as assigned.
- Maintaining a safe and enjoyable environment by informing and directing guests with respect to safety & comfort.
- Implementing Meridian Centre House Policies & Procedures in a professional, pro-active, and diplomatic manner.
- Responding immediately and effectively to emergency situations, such as medical or security, etc., utilizing a thorough knowledge and understanding of Meridian Centre Emergency Procedures and Protocols.
- Other duties as assigned.
- **Knowledge, Skills and Experience**_
While any experience in customer service, box office sales or with the Ticketmaster system is considered an asset, the Box Office Representative must possess the following:

- A high school diploma, or equivalent.
- Basic computer skills, including an understanding of Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Ability to handle cash transactions, maintaining accuracy at all times.
- Ability to work in an organized manner, with great attention to detail.
- Ability to work efficiently in a fast-paced environment;
- Strong verbal and written communication skills.
- Must have a flexible, adaptable, and positive attitude and work ethic.
- The ability to solve problems quickly and efficiently.
- Comfort with minor conflicts, an ability to resolve those conflicts in a calm manner, and an understanding of when to notify a supervisor should the situation require assistance.
- An ability to take and follow written and/or verbal direction.
- An ability to work well in a team environment, as well as independently with mínimal supervision.
- The ability to perform under pressure and execute responsibilities in a maximum crowd capacity during events.
- Excellent and highly respectful customer service skills, especially when encountering conflict situations.
- A strong sense of public relations as a representative of Meridian Centre.
- The ability to respond to emergency situations in a calm and effective manner, informing supervisors and management team of the situation immediately.
- The flexibility to work a varied schedule which will include days, evenings, and weekends.
- An understanding and a respect of general Health & Safety practices, as well as the Meridian Centre’s H&S Policy.
- **Working Conditions & Physical Demands**_
The physical demands described here are representative, not all-inclusive, of those that the Box Office Representative will encounter as they successfully perform the essential functions of this job.
- The use of close vision is required for review of information on a PC monitor, as well as hard copy output.
- The use of hands is required to type for periods of time on a PC, and to count coins and/or currency.
- There is not a set schedule for this department. Hours are casual and based on the number and type of events.
- The hours are varied and can include day, evening, and weekend shifts.
- The employee is regularly required to sit and/or stand for long periods of time.
- The employee may be required to walk, lift and/or bend for periods of time.
- The employee may be required to lift and/or move up to 25 pounds.
- The employee is required to follow WHMIS practices and guidelines as well as provincial Health & Safety regulations at all times.
- Personal Protective Equipment (PPE) must be worn at all times where require

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