(Night) Assistant Store Manager

4 weeks ago

Burlington ON, Canada Loblaw Companies Ltd - Head Office Full time

Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience
To schedule and direct all front end staff to secure efficient and courteous customer service;
To process and balance all types of tender received in adherence with Company policy and procedures;
To hire, train and be responsible for ongoing development of front end staff;
To calculate the hours worked for all front end staff and maintain the wage margin;
To solve any customer/employee complaints or problems;
To ensure that safety policies and procedures are adhered to;
To assist with setting operational goals for their designated areas and accountable for enforcing those goals and standards to ensure the overall success of the store operations;
Responsible to analyze the opportunities by putting in place business plans and ensure the completion of their execution to achieve financial objectives within the store (this includes gross profit, wage cost, operational expenses, inventory control, net contribution, and shrink);
To be responsible for the closing functions of the store (minimum of 2 nights a week);
Responsible for the day-to-day operations and oversee the store in the absence of the Franchisee;
Support strong employee performance by setting clear expectations, providing performance feedback, developing employee capability, and bench strength through developing corrective action plans to ensure their success and completion;
To manage, plan, and direct the work of others and discipline employees when required;
Responsible to maintain and communicate Company Policies and Procedures and ensuring compliance with Food Safety , Health and Safety initiatives, and with the Union Contract ;
Chez Fortinos, nous attribuons notre succès à notre souci de préserver nos valeurs fondamentales : des aliments super frais, un personnel bien formé, la propreté du magasin et, par-dessus tout, un service à la clientèle supérieur et amical. Si cela vous ressemble et que vous êtes ouvert(e) d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail au détail dynamique, postulez aujourd’hui.

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