Systems Administrator

2 weeks ago

Toronto, Canada StoreForce Full time

**OVERVIEW**

Reporting to the Operations Director, the Systems Administrator is responsible for supporting the StoreForce business, by maintaining end-to-end internal IT infrastructure.

**WHAT YOU'LL DO**

**1.** **Internal Infrastructure Administration**
- Maintain records relating to asset management including computer equipment and software licenses; ensure proper upkeep of license counts.

**2.** **Security and Data Protection**
- Represent Internal Infrastructure as part of a cross department Security Team, including our security partner, to maintain and strengthen the StoreForce Security Posture.
- Configure, monitor and ensure compliance with data, software and hardware security policies and procedures, in accordance with global standards of certification and attestation (SOC2, GDPR, ISO).
- Maintain existing backup process and provide periodic maintenance as required.
- Create and maintain knowledge base for software, hardware, and network administration.
- Stay current with security threats and best practices and recommend enhancements to existing infrastructure to mitigate threats as required.
- Administer domain controller policies to maintain workstations and laptops so that they comply with industry standards (PCI, PII).
- Plan and execute activities such as installation of server patches, workstation patches, periodic password resets to comply with industry security standards.
- Participate in review, update and test company disaster recovery plan and business continuity plan.

**3.** **End User Support**
- Provide problem solving and support services to internal users (local and remote).
- Create and maintain knowledge base for trouble-shooting common problems.

**4.** **Ad-hoc Projects**
- At the direction of management, research software and hardware options to enhance the existing infrastructure or meet new business needs and present findings.
- Assist in road-mapping the future infrastructure requirements and options.
- Work with technology vendors to purchase equipment and software to support the business needs as required.

**QUALIFICATIONS**
**Competencies**
- **Agility** - Able to shift between tasks and priorities; maintains focus and composure.
- **Technical Proficiency** - Curious and comfortable to tackle new systems or unknown territory; resourceful in learning.
- **Problem Solving** - Analytical. Able to see multiple parts and the relationships in order to identify and resolve the root issue.
- **Communication** - Able to deliver clear and concise instruction (verbally and written) with the ability to adapt to their audience. Understands that listening is essential for clarity.
- **Team Player** - Collaborates with others; genuinely enjoys being a part of a team and shows support and interest towards co-workers.
- **Service Oriented** - Natural desire to provide assistance; achieves a sense of reward through helping others.
- **Self-motivated **- Able to takes initiatives and executes projects/tasks from start to finish.

**EXPERIENCE**
- University Degree/College Diploma in IT or related field
- 3-5 years relevant work experience in Windows environments, routers, switches, VPN’s and firewall setup, configuration and management
- Demonstrated experience in managing small to medium network of servers, desktops, laptops, and tablets
- Demonstrated working experience in managing domain controllers, Active directory (on-premises and Azure AD), Microsoft exchange server (Exchange online or Office 365)
- Demonstrated working knowledge of network firewalls (Cisco, PaloAlto, Meraki and SonicWall), Network Monitoring tools and secure software including antivirus, malware and spam protection software
- Demonstrated working knowledge of virtualization (VMware)

**KNOWLEDGE**
- ESET and Microsoft Endpoint Protection
- VOIP phone systems (AVAYA, Nortel)
- MS Windows Server 2008 or higher
- MS Windows 7 or higher
- MS Office (2016 and 365), Exchange Server, G-Suite
- Firewall management (Cisco ASA 55xx, PaloAlto, Meraki, SonicWall)
- VPNs (Cisco VPN Client and AnyConnect, Juniper, SonicWall, FortiClient, Citrix)
- Microsoft Certified Systems Administrator an asset
- Cisco Certified Network Associate an asset

**Assets / Nice to have**
- Demonstrated knowledge of web security, authentication protocols, DNS setup
- Demonstrated knowledge of network configuration for failover, reliability and scalability with current technologies
- Currently pursuing Azure solutions certification
- Previous experience in working with 3rd Party Security Providers.

**WHY WORK WITH US AT STOREFORCE**

StoreForce is growing quickly - it’s the kind of place you can make a real impact. We thrive on change, collaboration, and trust; And are fueled by a mutual passion for Specialty Retail. At StoreForce you’ll have the chance not only to work with some amazing people, but also with some of the world’s best retail brands.

We invest in our people, celebrate diversity, and foster a space for you to learn and gr

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