Supervisor, Retail

4 weeks ago

Blue Mountains, Canada Blue Mountain Resort Full time

Year Round

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The Retail Supervisor is responsible to assist Retail Management in creating and implementing an integrated sales culture and guest experience focused environment. The Retail Supervisor will work to develop this culture and grow it in all retail locations; including responsibility for growing sales revenue, staff contribution, and the stores overall financial performance. The Retail Supervisor is also responsible for all employee relations including, hiring, training, scheduling, and performance evaluations.

Hourly Rate of $20.09

Full Time Hours, Year Round

**WHAT WILL I BE DOING?**
- Supervision of the Retail Sales associate team including; recruitment, training, daily work assignment and performance management
- Provides customer service to all guests, taking ownership of guests' concerns through to final resolution
- Create payroll schedules for all stores, with consideration for peak periods, staff availability and payroll budgets
- Implementation of an effective communication strategy that ensures the front-line retail team has the information they need to be successful
- Partner with vendor representatives to ensure delivery of all merchandise presentation standards
- Participate in the planning and implementation of seasonal entrance and exit strategies
- Collaborate with the procurement team on the analysis of merchandise sales performance to budget to identify fast and slow-moving goods
- Lead the execution of marketing initiatives
- Accountable for maintaining accurate inventory controls and execution of the annual store inventory count

**WHAT DO WE NEED FROM YOU?**
- A minimum of two years supervisory experience
- Previous retail experience a must
- Self-motivated individual who has the proven ability to initiate new procedures to "get it done"
- Good interpersonal, communication and organizational skills
- Computer literate in MS Office suite of programs
- POS experience mandatory
- Must be available to work a flexible schedule which includes days, evenings, weekends and holidays

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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