Restaurant Supervisor- Seasonal- Full Time

3 weeks ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal (Seasonal)

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The Supervisor, Restaurant Services will assist the Restaurants Manager with all aspects of front of house (FOH) operations at one or more of the Resort's Restaurant operations. The Supervisor will provide leadership and support to all FOH associates, resolve service concerns, orientation protocols, lead associate training programs and provide peak meal period assistance on the floor. As a leader, the Supervisor will act as keyholder when the Manager is absent. They will work closely with supporting teams and departments, namely Culinary, Stewarding, Housekeeping & Maintenance departments. The Supervisor will actively participate in ongoing associate engagement programs and be the first involved in performance management matters. The Supervisor will lead by example, guiding and mentoring the Front of House team.

**Seasonal
- Full Time**

**WAAE- $20.09 plus Gratuities**

**WHAT WILL I BE DOING?**
- Coordinates daily the set-up and service plan for the restaurant in accordance with established standards;
- Delegates responsibilities and coordinates all Front of House associates based on forecasted business volume.
- Execute onboarding and orientation program for new and returning associates and providing feedback to the leadership team regarding opportunities for continuous improvement of the program
- Mentors, coaches, and provides active feedback to associates on a regular basis; As needed, assess associate performance and work with the Manager to execute service refinement training
- Assist the Manager withemployee communication and engagement, oversee the "Blue Mountain Way" boards, document information for performance reviews and contribute fresh ideas and energy to help engage & motivate associates.
- Maintains mastery of the POS, balances transactions, executes end of day reporting, oversees gratuities, responsible for authorizing transaction credits, discounts & adjustments
- Responsible for resolving escalated service concerns and providing guidance to associates to undertake same
- Actively works with senior leadership and the culinary team to influence menu creation and refinement, service standards and special event planning

**WHAT DO YOU NEED FROM ME?**
- 2-3 years' experience as a dining room server
- Experience in a leadership role and/or training role an asset
- Demonstrable interpersonal and service engagement skills
- Attention to detail
- Industry certifications an asset (Smart Serve, Sommelier I, II, Leadership, etc)

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**
Blue Mountain, Ontario's largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the le

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