Technical Writer
2 weeks ago
**Job Title**: Technical Writer
**Location**: Toronto, Ontario (Hybrid)
**Job Type**: Contract (7 Months)
**Duties & Responsibilities**:
- Create process documents, flow diagrams, RACIs and risk and control matrices (RCMs) or other documents needed to understand the end-to-end processes within the Cloud program or its affiliates.
- Identify areas of the process with gaps/incomplete information or hand-offs and raise to the appropriate teams for investigation and remediation.
- Establish documentation repository, life cycle and ownership and program to manage the upkeep of all key documentation.
- Edit & maintain documentation for clarity in accordance with the documents lifecycle.
- Collaborate with teams to conduct internal and external research on the specified area of topic to document the end to end process.
- Provide concise and meaningful reporting to various levels of stakeholders to support decision making and escalations.
**Must Haves**:
- 3+ years in a similar role in an IT environment (e.g. risk & control documentation, technical writing, process design, reporting)
- Experience creating new documents with the help from the tech teams
- Experience with Risk management
- Knowledge of Information Security standards and framework (NIST series, ISO 27000 series, CSA, etc.)
- Knowledge of regulatory compliance programs (like OSFI, GDPR, FBA, FedRAMP/ FISMA, HIPAA, SOC 2, PCI, etc.) and audit procedures
**Nice to Haves**:
- Cloud experience
- Ability to synthesize technical terms in to something consumable for non tech people.
**Job Type**: Casual
**Salary**: $50.00-$60.00 per hour
Schedule:
- 8 hour shift
**Experience**:
- technical writing: 6 years (required)
- risk & control documentation: 6 years (required)
- Regulatory: 6 years (required)
- Security Framework: 6 years (required)
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