Technical Writer

2 weeks ago


Toronto, Canada NewPage Solutions Full time

Who Are We?
NewPage is a digital health solutions company. We devote ourselves to advancing the quality of life by enhancing the health and optimizing the longevity of people. We do this by, passionately building futuristic technologies for global organizations across the healthcare ecosystem. We partake at every stage from problem definition, strategy & service design, user research, UX design, and agile software development – utilizing lean practices to deliver and validate highly innovative digital health solutions that drive user value and business transformation.
NewPage is recognized by ‘CIO’s Review’ as “Top 50 Promising Healthcare Solution Providers” and “ Great Place to Work Certified (GPTW) 2023 and 2024 .”

What We Offer?
We are shaping a company that works smart and grows with agility.
We offer you a flexible and remote work environment where you will engage with intelligent colleagues, seamlessly collaborating to develop inventive technologies that solve our client’s business challenges.
As part of our team, you will enjoy an employee-centric culture, supportive peers, work-life balance, generous earnings, and opportunities for growth and development.

Whom do We Need?
We are looking for a Technical Writer who is Primarily responsible for creating reusable documentation across web publishing. This documentation will include Documentation for external and, at times, internal front-end design teams working on website creation Documentation for several development squads building and adapting the platform and product components, and Marketing collateral for web publishing platforms and products. This role covers both technical and non-technical audiences.

Roles & Responsibilities
Contribute user-centric, high-quality documentation.
Work closely with stakeholders to create, refine, and continuously improve documentation.
Work closely with other Technical Writers to identify and address technical documentation gaps.
Pro-actively engage and collaborate with teams to improve user experience and documentation quality.

Qualification & Requirements
Demonstrable experience in software Technical Writing: interviewing subject matter experts (SMEs), creating user-centric written documentation, articulating technical content for a range of audiences (work sample portfolio encouraged)
Proficiency with Confluence, GitHub, and Markdown
Native-level proficiency in US/UK English (written and spoken)
Experience working with developer, product, and QA professionals.
Experience managing documentation user feedback.
Preferred Experience working in both front and back-end web development documentation.
Preferred Experience in technical writing for development platforms.
Preferred Experience with collecting and applying documentation user metrics and analytics.
Preferred Experience in supporting multiple agile development teams simultaneously.
Preferred Experience running service-level scalable/reusable documentation systems.

How to reach us?
bhavik.rathod@newpage.io Find us on – www.newpage.io



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