Technical Writer Intern
4 weeks ago
About us:
As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.
Here at Teladoc Health, we are transforming the healthcare experience and empowering people everywhere to live healthier lives. Teladoc Health’s summer internship program allows students to gain hands-on experience by applying their academic curriculum to real-world situations. We are looking for a skilled, motivated, and innovative people to join our 2024 EMERGE Summer Internship Program. Interns will receive valuable training and mentoring to support their professional growth, develop marketable skills, and learn about Teladoc Health’s business and the healthcare industry. This is a paid opportunity, in which interns will be assigned projects and tasks relevant to Teladoc Health’s current business needs.
Position Summary
The Technical Writer Intern will work with the Technical Writer to prepare product, technical and end user documentation for our offerings and processes. Working closely with the technical writer, they will develop and promote the adoption of documentation templates for system, database, and program information. This role will function as a primary writer—responsible for deliverables of substantial scope and complexity.
Role and Responsibilities
- Prepare, review and maintain documents including operational, user documentation and training materials.
- Write, format, edit and review information for all users/
- Assist in planning, scheduling and tracking documentation work to meet client deliverables.
- Publish and maintain templates for written documentation produced by others ensuring consistency.
- Act as an editor to ensure consistency in training documentation across business.
Skill Requirements/Preferences
- Strong writing and technical editing skills.
- Commitment to deadlines with a strong sense of urgency
- Creative with strong troubleshooting and problem-solving skills
- Strong verbal and written communications skills
- Must be detail oriented, ability to multi-task
- Willingness to learn
- Team player
- Member focused
Education Requirements
- Currently enrolled in an undergraduate/graduate program and returning to school in September 2024
- Currently residing in Canada
- Currently enrolled in a technical communication program or related discipline or at least 1 year of experience in writing complex documentation
- 1+ years of technology and/or healthcare experience preferred
- Business Process Solutions experience
- Microsoft Word, Excel, PowerPoint and Visio experience preferred
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