Senior Technical Writer

Found in: Talent CA 2 C2 - 2 weeks ago


Toronto, Canada CB Canada Full time

Senior Technical Writer

On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Technical Writer.

Senior Technical Writer – Job Description

  • Create content for the audience - You'll write audience-centred content that is clear, accurate and complete by following internal and department standards and general standards for plain language and design

  • Manage documentation projects - You will provide documentation plans and work effort estimates, prioritize work to meet timelines, analyze documentation requirements and recommend solutions to our internal partners.

  • Look for opportunities for improvement - You will ask for end-user feedback and find ways to improve the employee and client experience

  • You will suggest ways to improve site navigation, documentation design and online communications

  • You will research new methods and best practices for documentation

  • Work closely with internal partners and subject-matter experts to make sure information is correct and complete

  • Work independently and with the team - You'll work with minimal supervision, keeping management informed and escalating issues when needed

  • You'll work with the team to deliver large communication projects and independently lead small to medium projects

  • You will participate in project meetings, contribute to post-implementation reviews, and support team members by sharing expertise, knowledge, and information

Senior Technical Writer – Mandatory Skills

  • 5+ years of experience in technical writing

  • Skilled at writing in plain language

  • Strong communication skills, both written and verbal

  • Time management skills

  • Strong understanding of metadata and previous experience with search engine optimization (SEO)

  • Previous experience with HTML or a related language

  • Strong relationship management skills; able to work in a consultative capacity and elicit the requirements from business partners and SMEs

Senior Technical Writer - Nice to Have Skills

  • Bilingualism in English and French is an asset.

  • Previous experience with editing

  • Previous FI experience

  • Any technical writing education or certification

Senior Technical Writer - Assignment Start Date

ASAP – 6 months to start

Senior Technical Writer - Assignment Location

Toronto, ON – Work Hybrid



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