Manager Learning

6 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The Opportunity**

As the **Manager, Learning & Development, **you will lead the planning, coordination, and execution of training programs aimed at enhancing the operational capabilities of our organization. Our Contact Centres are on a journey to empower, serve and grow the business to create exceptional human experiences. Your role is pivotal in ensuring that our workforce is equipped with the necessary skills and knowledge to drive operational excellence and achieve business objectives. This position requires strong leadership, organizational skills, and a commitment to continuous improvement.

**Responsibilities**

Training Program Management:

- Develop and implement a strategic training plan aligned with organizational goals and operational objectives.
- Collaborate with department heads and operational leaders to identify training needs and priorities across different functional areas.
- Design and oversee the execution of training curricula, ensuring they meet the specific requirements of various operational teams.

Training Delivery and Facilitation:

- Coordinate the delivery of training sessions, workshops, and seminars using a variety of methods, including classroom instruction, e-learning modules, and hands-on exercises.
- Ensure that training content is engaging, relevant, and effectively delivered to meet the learning objectives of trainees.
- Provide guidance and support to trainers and facilitators to ensure consistency and quality in training delivery.

Training Logistics and Administration:

- Manage training logistics, including scheduling, venue arrangements, equipment setup, and resource allocation.
- Maintain accurate records of training activities, including attendance, participant feedback, and training materials.
- Monitor training budgets and expenses, optimizing resources to maximize the impact of training initiatives.

Performance Evaluation and Improvement:

- Develop metrics and evaluation criteria to measure the effectiveness of training programs and assess employee performance and competency levels.
- Analyze training data and performance metrics to identify trends, gaps, and areas for improvement.
- Collaborate with stakeholders to implement corrective actions and enhancements to training content and delivery methods.

Compliance and Documentation:

- Ensure that training materials and documentation comply with regulatory requirements, industry standards, and company policies.
- Maintain up-to-date training records, certifications, and compliance documentation for audit and reporting purposes. Stay informed about changes in regulations, standards, and best practices relevant to training operations and incorporate them into training programs as needed.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Bachelor's degree in Business Administration, Human Resources, Education, or a related field would be an asset.
- Proven experience in managing training operations, preferably in a corporate or organizational setting.
- Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques.
- Excellent communication, interpersonal, and leadership skills.
- Demonstrated ability to manage projects, prioritize tasks, and meet deadlines in a fast-paced environment.
- Proficiency in learning management systems (LMS) and other training technology platforms. Highly organized with attention to detail and accuracy.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity: We create opportunities to learn and grow at every stage o

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