Conference Services Manager

6 months ago

Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

At Pinnacle Hotel Harbourfront, our upscale hotel is focused on providing an exceptional personalized experience to our local and international clientele. Every day we come to work filled with passion to provide our guests with the best possible experience we can offer. If you’re interested in working with a remarkable team and creating unforgettable guest experiences, we are the place for you

The Convention Services Manager is responsible for managing and overseeing all aspects of conventions, meetings, and events hosted at the hotel. This role involves working closely with clients, coordinating with various departments within the hotel, and ensuring all logístical aspects of events are handled smoothly. The position requires to recognizing opportunities to maximize revenue by up-selling and offering enhancements to ensure a seamless and successful event, thereby garnering repeat business.

**DUTIES**

**Client Liaison**:

- Meet with clients to understand their event requirements and expectations.
- Provide detailed information about the hotel’s services, facilities, and capabilities.
- Manage and execute group contract base on the details and requirements.

**Event Planning and Coordination**:

- Develop comprehensive event plans, including timelines, layouts, and schedules.
- Coordinate with various departments (sales, banquet, audiovisual, housekeeping, security, etc.) to ensure seamless execution.
- Arrange for equipment rentals, décor, entertainment, and other event-specific requirements.

**Logistics Management**:

- Coordinate with banquet team on the setup and breakdown of event spaces.
- Ensure all equipment and supplies are in place and functioning correctly.
- Manage room blocks and guest accommodations related to the event.

**Customer Service**:

- Act as the main point of contact for clients before, during, and after events.
- Address and resolve any issues or concerns promptly.
- Gather feedback from clients to improve services and ensure repeat business.

**Education and Experience**
- Degree or Diploma in Hospitality Management, Event Planning, Business Administration, or a related field.
- Front Desk or Sales Experiences (as a Sales Coordinator or Manager) Or 2 years’ experience in Event Management or related profession
- Exceptional organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficiency in event management software and Microsoft Office.
- Ability to work under pressure and meet tight deadlines.
- Attention to detail and problem-solving skills.

**Skills and Knowledge**
- Written and verbal communication skills
- People and client skills (interpersonal)
- Interpersonal skills
- Outgoing and enthusiastic
- Business acumen or numerical acuity
- Basic math skills

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Banquets/Catering: 2 years (required)
- Hotel Event Management: 1 year (required)
- Opera Cloud Sales & Catering: 1 year (preferred)
- Microsoft Office: 1 year (required)
- Social Tables and Opera Property Management System: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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