Manager, Innovation and Continuous Improvement

2 weeks ago

London, Canada City of London Full time

**Summary of Duties**:
Reporting to the Director, Strategy and Innovation, the Manager, Innovation and Continuous Improvement drives transformational change that will deliver meaningful results by promoting and leading the implementation of organizational capabilities, including but not limited to, continuous improvement, data literacy, project management, innovation, business analysis, policy and report writing, with the goal of increasing the collective capacity of all leaders and employees across the Corporation of the City of London and related Agencies, Boards and Commissions.

**Work Performed**:

- Lead the corporate-wide development, implementation, and management of corporate organizational capabilities by guiding the development and implementation of a framework and implementation approach, program strategy, objectives, deliverables, schedules, and comprehensive change management plans.
- Engage with leadership teams across the Corporation to assess and prioritize current processes; identify, collect, and analyze key performance metrics and monitor progress on approved action plans and ensure repeatability and sustainability.
- Manage and lead a high performing team while providing consultative direction, support, supervision, and direction to employees in areas of continuous improvement, data literacy, project management, innovation, business analysis, and policy and report writing.
- Manage employees to deliver exceptional results by creating a positive work environment, regularly evaluating performance, proactively developing staff, encouraging innovative approaches, and leading by example.
- Integrate the City of London’s Anti-Racism Anti-Oppression Framework and Equity Tool in all program deliverables, including facilitation, scoping, reporting, and decision-making.
- Integrate a change management approach across all program deliverables and methodologies that will foster management and staff commitment at all levels of the organization.
- Provide support and coaching in Services Areas ensuring the utilization and alignment with organizational capabilities best practices; assist in removing roadblocks.
- Lead the ongoing development, delivery, and evaluation of related training and development programs in alignment with the organizational capabilities framework.
- Assist with the design and delivery of the marketing and recognition programs to support organizational capabilities.
- Lead a continuous improvement program that emphases defining standards, methodology and roles, identifying and mitigating risks to the program and defining and monitoring metrics for program success.
- Ensure the identification of a problem-solving methodology and suite of continuous improvement tools appropriate to identified projects.
- Work with Service Areas to identify scope of continuous improvement projects and ensure alignment with outcomes and expected results identified in Council’s Strategic Plan.
- Engage with leadership teams across the Corporation to assess and prioritize current processes; identify, collect, and analyze key performance metrics, monitor progress on approved action plans and ensure sustainability.
- Develop an effective internal and external network that promotes the integration of organizational capabilities and practices at all levels, and rewards and recognizes practitioners.
- Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with stakeholders, employees and individuals and implementation of policies, programs and protocols that reflect this commitment.
- Demonstrate commitment and adherence to Health and Safety legislation and programs; and actively promote a culture of safety.
- Identify and recommend internal controls in the form of policies, procedures, practices in relation to the general and specific risks of the Corporation; ensure internal controls are implemented, monitored, and reported on specific to the Division.
- Liaise with unions on issues that affect bargaining unit employees as required.
- Fairly and consistently administer provisions of various collective agreements to promote resolution of grievances.
- Provide representation at mediation and arbitration proceedings as required.
- Prepare reports for Council and various Committees as required.
- Adhere to the Procurement of Goods and Services Policy; includes the responsibility of delegation of procurement initiation approval authority and delegation of approval authority for professional consulting services as per policy amounts.
- Manage the Strategy and Innovation budget and provide input to the development of the annual operation budget for Service Innovation and Performance.
- Regularly prepare and report on all aspects of the Strategy and Innovation program to the Senior Leadership Team, Enterprise-Wide Leadership Team, Divisional leaders and leaders in Agencies, Boards and Commissions.
- Represent the Service Area at Standing Committees and Council meetings

  • Manager, Municipal Housing System Improvements

    1 month ago

    London, Canada City of London Full time

    Job Close Date: May 09, 2024**File Number**:1184 **Service Area**: Planning and Economic Development **Division**: Municipal Housing Development **Employee Group**: Management **Job Type**: Permanent, Full-Time **Number of Openings**: 1 **Summary of Duties**: Reporting to the Manager, Housing Services, the Manager, Municipal Housing System Improvements...

  • Manager, Quality Improvement and Best Practices

    1 month ago

    London, Canada City of London Full time

    **Summary of Duties**: Reporting to the Director of Care, the Manager, Quality Improvement and Best Practices works collaboratively with the Director, managers, and employees to lead, develop, and implement continuous quality improvement in the nursing department and training initiatives for all Dearness Home staff that enhance monitoring of health outcomes,...

  • Temporary - Quality Improvement Facilitator

    4 days ago

    London, Canada Victoria Hospital Full time

    **Posting Period**: Open: May 25, 2023 Deadline: June 7, 2023 Non-Union **Department Name**: **Who we Are**: London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. As one of Canada’s largest acute-care teaching hospitals, LHSC is a world-class innovator in clinical care,...

  • Quality Improvement Facilitator

    4 weeks ago

    London, Canada Victoria Hospital Full time

    **Posting Period**: Open: May 29, 2023 Deadline: June 11, 2023 Non-Union **Department Name**: **Who we Are**: London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. As one of Canada’s largest acute-care teaching hospitals, LHSC is a world-class innovator in clinical care,...

  • Temporary Quality Improvement Facilitator

    4 weeks ago

    London, Canada Victoria Hospital Full time

    **Posting Period**: Open: January 10th, 2023 Deadline: January 23rd, 2023 Non-Union **Department Name**: **Who we Are**: London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. As one of Canada’s largest acute-care teaching hospitals, LHSC is a world-class innovator in...

  • Canada Summer Jobs; Customer Satisfaction

    4 weeks ago

    London, Canada Hyde Park Business Improvement Association Full time

    **Company Description** The Hyde Park Business Improvement Association (HPBIA) represents businesses in Hyde Park, Uptown London within the BIA boundaries. The HPBIA supports the continued growth of the BIA area as a premier destination that is well-connected to the rest of the city, and is beautiful, clean and vibrant year-round. Activities of the HPBIA...

  • Canada Summer Jobs; Ambassador

    1 month ago

    London, Canada Hyde Park Business Improvement Association Full time

    **Job description** **Company Description** The Hyde Park Business Improvement Association (HPBIA) represents businesses in Hyde Park, Uptown London within the BIA boundaries. The HPBIA supports the continued growth of the BIA area as a premier destination that is well-connected to the rest of the city, and is beautiful, clean and vibrant year-round....

  • Canada Summer Jobs; Ambassador

    4 weeks ago

    London, Canada Hyde Park Business Improvement Association Full time

    **Job description** **Company Description** The Hyde Park Business Improvement Association (HPBIA) represents businesses in Hyde Park, Uptown London within the BIA boundaries. The HPBIA supports the continued growth of the BIA area as a premier destination that is well-connected to the rest of the city, and is beautiful, clean and vibrant year-round....

  • Canada Summer Jobs; Customer Satisfaction

    1 month ago

    London, Canada Hyde Park Business Improvement Association Full time

    **Company Description** The Hyde Park Business Improvement Association (HPBIA) represents businesses in Hyde Park, Uptown London within the BIA boundaries. The HPBIA supports the continued growth of the BIA area as a premier destination that is well-connected to the rest of the city, and is beautiful, clean and vibrant year-round. Activities of the HPBIA...

  • Project Coordinator, Innovation

    4 weeks ago

    London, Canada Alimentiv Full time

    **JOB LOCATION**: Canada (Remote-based) **JOB TITLE**: Project Coordinator, Innovation **JOB REPORTS TO**: Director, Imaging Innovation **JOB DEPARTMENT/UNIT NAME**: Medical Imaging - Innovation **JOB SUMMARY**: Works closely with project team members, manager, and business leads to help deliver product development IT and corporate and integration...

  • Quality Improvement

    1 month ago

    London, Canada St. Joseph's Health Care London Full time

    The Quality Improvement/Knowledge Translation (QI/KT) Facilitator will lead the design, development and implementation of a quality improvement strategy to move towards the creation of an integrated service model for frail seniors across the South West Region. - This strategy will aim to: - Improve equitable access to specialized geriatric care across the...

  • Terminal Manager

    1 month ago

    London, Canada Precision Home and Office Deliveries Full time

    Looking for an experienced Terminal Manager for our London Terminal **Responsibilities**: - Manage Inbound / Outbound movement of freight - Manage Cross-Dock and Sortation Processes - Review volumes in established routes daily to balance workload, audit drivers and terminal processes - Occasionally ride with drivers for audit or preform deliveries...

  • Associate Manager, Client Service Centre

    4 weeks ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for an **Associate Manager, Client Service Centre** ***in our Customer Service and Operations. As a member of the Client Service leadership team, you will be responsible for providing leadership to the CSC team and supporting the development and execution of the Client Service Operations strategy to achieve business...

  • Service Delivery Manager

    1 week ago

    London, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons. As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic...

  • Service Delivery Manager

    1 week ago

    London, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons.   As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic...

  • Assistant Vice President, Continuing Studies

    1 month ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 **About Western**: Western University is located on the traditional lands of the Anishinaabek, Haudenosaunee, Lunaapéewak and Chonnonton peoples, on lands connected with the London Township and Sombra Treaties of 1796 and the Dish with One Spoon Covenant Wampum. This land continues to be home to...

  • Service Delivery Manager

    1 week ago

    London, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons. As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives...

  • Service Delivery Manager

    3 days ago

    London, Canada GardaWorld Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Career Area: Operations and Administration Location: London, ON, CA Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring...

  • Service Delivery Manager

    4 days ago

    London, Canada GardaWorld Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Career Area: Operations and Administration Location: London, ON, CA Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring...

  • Service Delivery Manager

    4 days ago

    London, Canada GardaWorld Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Career Area: Operations and Administration Location: London, ON, CA Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring...