Process Manager

2 weeks ago

London, Canada Libro Credit Union Full time

Career Opportunity

Libro is growing - and Libro is hiring.

Our expansion plans include a series of new hires across southwestern Ontario. Take a look.

Who We Are

Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people like you prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service.

What Opportunity Awaits?

At Libro, we operate with a purpose beyond profit approach, helping our Owners achieve their goals, supporting businesses to create a thriving local economy, and contributing to strong and prosperous communities. Our staff bring this balanced approach to life every day.

We’re excited to be recruiting for a Process Manager supporting the Personal Lending stream. As an integral part of the Operations team, this position is responsible for end-to-end process ownership and optimization within assigned Owner value-chain.

This position is accountable for designing effective and efficient processes through proactive planning and leadership of cross-functional teams to align with business needs, objectives, and strategic priorities. The Process Manager is responsible for creating and enhancing p rocesses that are Owner centric and improve overall operational effectiveness for Libro.

**The Epic Human we’re looking for will**:
Support the achievement of segment strategy through process decisioning, risk management and oversight for key processes.

Engage stakeholders to rethink and transform processes; identify opportunities to streamline, centralize, eliminate, or automate processes and document outcomes.

Build and execute on change management plans to ensure processes are sustained and remain compliant.

Clearly define how existing processes work, identify areas of improvement and make recommendations.

Lead cross-functional teams to manage end-to-end process backlog and supports the prioritization and resourcing of required work.

Review key performance indicators and audit findings to identify improvement activities; leverage data to define current state, future state metrics to ensure that first line of defence risk and compliance controls are in place and operating effectively.

Develop KPI’s, dashboards and other reporting to measure results against standards.

Set and monitor implementation plans and report against project deliverables.

Document and maintain process maps, workflows, procedures, and work instructions.

**Education & Experience**:
College/University Degree in the field of business, finance, or information technology.
5+ years in a leading role demonstrating process improvement/ownership experience and data analysis
Project Management Professional (PMP) certification and/or 3-5 years related experience leading large-scale initiatives.
Proficient knowledge of risk, regulatory and compliance requirements.
Prefer 2+ years Robotic Process Automation, and 5+ years experience in Change Management.

**Requirements**:
Strong service quality experience with excellent interpersonal, presentation, and communication skills (written and verbal).
Ability to work well with staff, internal and external partners, stakeholders and suppliers.
Demonstrates the ability to work independently, prioritize the daily duties and problem solve.
Proven project management experience.
Ability to maintain a high level of accuracy and attention to detail.
Strong analytical skills.
Ability to work efficiently and meet deadlines.
Actively participate in achieving team goals and targets with an emphasis on teamwork and building strong alliances.
Commitment to innovation and continuous improvement; demonstrates a lean champion mindset.
Demonstrates a professional image that supports and reflects the “Be Libro” statements and promotes the culture and brand identity of the organization.

Could this be you? Are you ready to Be Libro?

Do you have a passion for growing prosperity in Southwestern Ontario by being part of a team creating change and making a positive impact - socially, economically and environmentally?
Are you an Epic Human; joyful in your work, passionately accountable, a bold explorer and mutually inclusive?

**How we bring Joyful in our work**:
Competitive salaries and employee pension plans
Comprehensive benefit package, with all premiums paid for by Libro
Generous vacation time
Employee wellness programs
Staff accounts and staff rates on products and services
Staff appreciation programs and awards
Career development opportunities including tuition assistance
Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team

If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you

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