Volunteer Coordinator

1 week ago

Vancouver, Canada Ronald McDonald House BC and Yukon Full time

**About the Organization**

At Ronald McDonald House Charities® British Columbia and Yukon (RMH BC), we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.

In 1983, the first RMH BC House opened its doors in Vancouver with a 13-Bedroom House, and over the years, with an increase in demand for this essential service, construction of a new building was underway. In 2014, a 73-bedroom House was unveiled on the grounds of BC Children’s Hospital along with a new 2,000 sq. ft. RMH Family Room in Surrey Memorial Hospital. As the second-largest House in Canada and one of the largest in the world, RMH BC will continue to grow and meet the needs of families across BC and Yukon.

Our team is the backbone of our organization—serving our families, supporting volunteers and donors, and spreading awareness every single day.

**Why Work for RMH BC?**

Working for Ronald McDonald House BC & Yukon offers a unique and rewarding opportunity to make a positive impact on the lives of families with sick children. We also offer competitive compensation and a comprehensive benefits package including:

- Annual salary range $55,000-65,000
- 3 weeks’ annual vacation to start with increases based on tenure
- Your birthday off
- 10 wellness + 2 personal days per year
- Comprehensive and flexible extended benefits including health, dental, vision, life insurance, AD&D, and LTD
- Employee family assistance program
- Annual health and wellness spending account
- Travel insurance and assistance
- Ongoing training and development opportunities
- Group retirement savings plan and employer match.
- Access to onsite fitness facility

**About the Position**

We are seeking a passionate and dedicated individual to join our team as Volunteer Coordinator on a **20-month contract from April 2024 to December 2025**. The Volunteer Coordinator will play a crucial role in recruiting, training, and managing volunteers who contribute to the success of our programs and services. This position requires excellent organizational skills, strong interpersonal abilities, and a commitment to our mission of supporting families in need.

**Responsibilities**:

- Volunteer Recruitment and Onboarding_
- Develop and implement effective volunteer recruitment strategies.
- Collaboratively develop and update job descriptions for various roles.
- Conduct interviews and orientations for new volunteers.
- Ensure all volunteers complete required training and background checks.
- Volunteer Management_
- Schedule and coordinate volunteer shifts based on organizational needs.
- Provide ongoing support, guidance, and recognition to volunteers.
- Maintain accurate records of volunteer hours and contributions.
- Collaborate with program managers to assess volunteer needs for various events and activities.
- Work closely with volunteers to ensure they understand their roles and responsibilities.
- Retention & Stewardship_
- Promote a culture of volunteer appreciation and recognition, guaranteeing a positive and meaningful experience for all RMHBC volunteers.
- Provide stewardship to volunteers and groups, ensuring they are well supported during volunteer roles and volunteer run events.
- Create framework to recognize and celebrate volunteer milestones and appreciation events.
- Communication_
- Act as the main point of contact between volunteers and the organization
- Keep volunteers informed about organizational updates, policies, and procedures.
- Foster open communication and feedback between volunteers and staff.
- Training and Development_
- Design and deliver training sessions for volunteers to enhance their skills and knowledge.
- Identify opportunities for professional development and recognition of volunteers.
- Community Engagement_
- Represent the organization at community events to promote volunteer opportunities.
- Cultivate relationships with local businesses, schools, and community groups to expand the volunteer network.

**Job Specific Competencies and Skills**
- Alignment with the mission and values of Ronald McDonald House BC and Yukon
- Ability to represent the House with a polished, positive and professional demeanor and attitude at all times.
- A commitment to working cooperatively in a team environment with staff, volunteers, families, donors, and the public.
- Demonstrated ability of long-term relationship building and stewardship of volunteers.
- Strong leadership skills to work independently and with diverse groups.
- Resourcefulness and ability to think creatively and strategically with excellent judgement.
- Customer service focus and proactiv

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