Patient Experience Coordinator
3 weeks ago
The **Fun Physio **Team is now seeking a part-time Patient Experience Coordinator (PEC) to join our multi-disciplinary practice in North Oshawa. Our award-winning team is dedicated to working together to create a welcoming environment of healing and self improvement.
Reporting to the Clinical Director and the Patient Experience Manager, the Patient Experience Coordinator is responsible for creating a strong relationship between the clinic practitioners and patients. Using exceptional customer service and multitasking skills the PEC provides administrative support, and maintains clinic flow in a friendly, enthusiastic, and professional manner.
**Primary Responsibilities**
- Optimizing patient experience by demonstrating exceptional customer service skills with every interaction
- Answering telephone inquiries, greeting patients upon arrival, and responding to all questions or concerns courteously and efficiently
- Booking patients, collecting intake information, and utilizing practitioner schedules
- Collecting payments, and submitting to third-party payors such as Extended Health Care providers
**Qualifications**
- Post-secondary diploma/certificate in office or medical administration, sales, or equivalent work experience
- Excellent customer service and telephone skills
- Experience in a Physiotherapy clinic, or other clinical environment
- Working knowledge of EMR (Electronic Health Care) software; experience with Practice Perfect an asset
- Ability to work in a team environment and complete tasks efficiently
- LARGE CONSIDERATION also given to current Kinesiology students and/or PTA students working toward their college degree and/or diploma.
PLEASE NOTE: Opportunity is P/T - 2-3 shifts a week (evening and biweekly Saturday shifts). Please note: More shifts may become available in September.
This opportunity is ideal for a Kinesiology/Health Sciences student and/or PTA Student pursing a degree/diploma in the healthcare field to provide them with healthcare related settings. KEEN high school students with an interest in Health Sciences and Kinesiology may also apply, as our team strives to support students toward their long term educational goals.
**Job Type**: Part-time
Part-time hours: 6-10 per week
**Salary**: $16.00-$18.00 per hour
Schedule:
- Night shift
- Weekend availability
Application question(s):
- Do you have experience in a medical or clinical environment?
- Are you available to work Saturdays (approx. 8-2pm)
**Experience**:
- Customer Service: 1 year (preferred)
Shift availability:
- Night Shift (required)
Work Location: In person
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