Security Supervisor

2 months ago

Toronto, Canada Unitas Multiplex Full time

The selected individual will also be given duties to monitor, manage and patrol and work shifts at assigned premises. Individual must have experience in successfully identifying risks to staff and guests, offering solutions and executing a plan to deal with incidents and provide a safe environment for patrons and staff.

**Responsibilities**:

- Managing a team of security guards at assigned posts.
- Provide mentorship and leadership through orientation, training and job performance processes.
- Client relations and customer service experience with a focus on conflict resolution and incident management
- Strong command of English language (written and verbal) with the ability to write detailed and accurate reports and logs.
- Monitor premises and prevent theft, violence, or infractions of rules, suspicious or criminal acts through usage of cameras, CCTV, and patrols.
- Thoroughly examine entrances and access points to ensure proper function and security
- Successfully de-escalate and negotiate during tense and potentially dangerous situations.
- Communicate effectively with violators of premise rules and regulations
- Report any facility issues such as fire hazards, building safety violations, alarm or panel malfunctions.
- Ensure team of guards are providing thorough and grammatically correct reports and logs and are accountable for their activity while on shift, including wearing proper uniforms, and performing duties expected of them.
- Be able to act and manage high risk situations and assist emergency personnel as required

**Qualifications**:

- Previous experience in security, law enforcement, or other related fields (at least 3 yrs of Canadian work experience)
- A background in project management would be an asset.
- Background in working with vulnerable community members in social service settings.
- Client relations and customer service experience
- Conflict resolution and Incident management
- Trained in Harm Reduction and De-escalation tactics
- Familiarity with security equipment
- Physically able to manage, react and act quickly and successfully during high stress situations and incidents.
- Strong attention to detail
- Ability to stand, walk, sit for prolonged periods of time
- Must hold a valid Ontario security license or be able to obtain one.
- Proficient in English with good communication skills (written and verbal) for incident reporting and documentation.
- Have reliable transportation to get to sites in downtown Toronto.
- Available for shift assignments on weekends, evening and midnights
- First-Aid/CPR Trained
- Fully Vaccinated

**Nice to Haves**
- Diversity and Inclusion and Indigenous Awareness
- Mental Health First Aid and Awareness
- Community service / Volunteer experience

**Salary**: $23.00-$27.00 per hour

Expected hours: 24 - 44 per week

**Benefits**:

- Extended health care

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed

**Education**:

- Secondary School (preferred)

Licence/Certification:

- Security Guard Licence (required)

Work Location: In person

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