Analyst, Customer Insights

3 weeks ago


Toronto, Canada Harry Rosen Full time

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

Analyst, Customer Insights

Full-Time Permanent
- Reporting to _
- Director, Customer Insights & Corporate Strategy_
- Harry Rosen Inc. Central Office (77 Bloor St. West)_

Hybrid Work Environment

Harry Rosen is the premier destination for Luxury Menswear across Canada. For decades, we’ve owned, defined, and redefined an exceptional experience for what it means to shop at Harry Rosen. Core to our success has been our never-ending focus on the consumer, long before any popularity of acronyms like “CRM”. As we enter a new chapter in our history, Harry Rosen continues to invest in leading technologies and game-changing approaches that builds on our history and DNA.

Opportunities here are everywhere - if you’re willing to experiment, to learn, and drive meaningful work that moves the needle, there’s never been a better opportunity.

About the Position:
The Customer Insights discipline powers data-informed decision-making across our business. As part of a new team, you will have the opportunity to build the future and steer direction across multi-faceted areas of our business. We believe that by understanding customer behaviors more intimately, we can drive towards furthering long-term loyalty with both our existing and new clients.

As part of the Customer Insights Team, you will be working closely with our Marketing department with close partnerships with our Analytics team. You will identify and execute on analytics opportunities to support the optimization of customer journeys to drive toward specific behaviors and outcomes. This role emphasizes using quantitative analysis - behavioral clustering, segment identification and optimization, foundational reporting and dashboards. If you’re looking to leverage your analytics toolkit while becoming a better story-teller and consensus builder, this is an excellent opportunity for you.

Client Insight & Analysis

Manage and coordinate audience deployment across cross-functional activities to support client segments development

Support recommendations on KPI development and performance analytics to leverage advanced analytics and qualitative learnings from consumer experience outputs

Support post-mortems around customer management effectiveness and recommend enhancements to current strategies

Dashboards & Reporting

Support the development of one source of truth reporting

Maintain and iterate on dashboards based on business needs

Ensure accuracy and integrity of data and analysis, flag data gaps and inconsistencies

Toolkit Enhancement

Support the development of the Consumer Insights roadmap including improve the efficacy of current tools

Develop innovative approaches that enhance analytics and tools

Support technology development of new conversations across internal products that add value to the consumer

Required Qualifications
- 1-2 Years of experience in a similar role, preferably within a retail environment
- A university degree with a technical discipline (Statistics, CS, Business, or related disciplines) or a comparable combination of education, certification, and experience
- Can-do attitude, ability to prioritize and work within tight deadlines and competing priorities
- Solid knowledge with SQL and Tableau, exposure to R, Python will be a plus
- Experience working with a CDP, ESP a strong asset

Our Commitment:

- Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent.
- World Class Environment:
- A modern, tech focused and very professional work environment-
- Superior computer-based and face-to-face training opportunities-
- An internal policy of promotion from within-
- Formalized Education Reimbursement and ongoing support from your assigned coach/manager.- Benefits & Rewards Programs- A competitive compensation program-
- A collaborative environment supported by monthly team bonus opportunities-
- Year-round best in industry clothing discounts and special offers-
- A generous (flexible) benefits plan including wellness program.-
- Three weeks of paid vacation after your first year, for all active associates-
- A culture that promotes a healthy, fulfilling work/life balance while offering long-term career opportunities- Thank you in advance for your interest.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_



  • Toronto, Ontario, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Manager, Customer Experience Insights & Strategy, the Customer Experience...


  • Toronto, Canada J.D. Power Full time

    **Title**:Analyst, Consumer Insights **Location**: Remote - Canada/United States **Reports to**:Director, Consumer Insights **The Role**: The Consumer Insights Analyst develops the analytics and data insights for J.D. Power's customer satisfaction survey research-based business. Primary duties include analysis and interpretation of survey data,...


  • Toronto, Canada Metro Inc. Full time

    **Position Title**: ***Commercial Insights Analyst **Requisition ID**: 36205 **Career Group (ADSP)**: ***Administrative **Division**:Qc - Marketing Metro (80069072) **Department**: ***Marketing and e-Commerce **Work Location**:METRO ON - 5559 DUNDAS STREET W (#A-DUND) **Province**:Canada : Ontario **Position Type**:Permanent **Joining our team has...


  • Toronto, Canada PC Financial Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9 **When you hire great people, great things can happen.** PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type...


  • Toronto, Canada Pink Triangle Press Full time

    Be proud of who you are, where you work, and what you do! Close your eyes and imagine what fulfilling work would look like for you. Go ontry it! Now, what did you see? Clearly you pictured an organization as awesome as you are (we try!). Did you also imagine being able to be your authentic self, truly having an impact with what you do, and freeing your...


  • Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Business Insights positions main focus is in the exploration of operational and customer related data...


  • Toronto, Canada PC Financial Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9 **When you hire great people, great things can happen.** PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type...


  • Toronto, Canada Score Media and Gaming Inc. Full time

    theScore, a wholly-owned subsidiary of PENN Entertainment, empowers millions of sports fans through its digital media and sports betting products. Its media app 'theScore' is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players....


  • Toronto, Ontario, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Business Insights Analyst's main focus is on the exploration of operational and customer...


  • Toronto, Canada Source Mantra Full time

    **Role: Data Business Analyst/Insights Analyst & Data Scientist** **Location: Toronto Area, Canada - Hybrid Model** **Duration: Full Time** **Visa Status: TN Citizen & USC & GC** **Need 10+ Years of Experience/With Passport No & LinkedIn Mandatory - Hybrid Role** - **Data Scientist**:_ - Provide technical expertise across a broad range of data analysis...


  • Toronto, Canada Source Mantra Full time

    **Role: Data Business Analyst/Insights Analyst & Data Scientist** **Location: Toronto Area, Canada - Hybrid Model** **Duration: Full Time** **Visa Status: TN Citizen & USC & GC** **Need 10+ Years of Experience/With Passport No & LinkedIn Mandatory - Hybrid Role** - **Data Scientist**:_ - Provide technical expertise across a broad range of data analysis...

  • Insight Analyst

    4 weeks ago


    Toronto, Canada VGW Full time

    **Purpose** To work alongside key business stakeholders to shine a light on the drivers of high value players and provide insights that help to improve our Account Management team's efforts and drive profitability and growth. **Responsibilities**: **Gaming Performance**: - Analysing and monitoring all aspects of high value player activity. - Uncovering...


  • Toronto, Canada Tilray Full time

    **Intern - Category & Pricing Insights - Toronto, ON** **Monday-Friday** **_About Tilray Brands Inc._** Tilray Brands is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better - one person at a time - by...


  • Toronto, Canada theScore Inc. Full time

    theScore, a wholly-owned subsidiary of PENN Entertainment, empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players....

  • Insights Analyst

    3 days ago


    Toronto, Canada Environics Analytics Full time

    **ROLE OBJECTIVE**: **SPECIFIC RESPONSIBILITIES AND DUTIES**: To effectively fulfill the responsibilities of this position, the employee must be able to: - Utilize data and software together to generate a wide range of client projects which are customer profiling, creating custom target segments, developing personas, mailing campaigns etc. - Summarize data...


  • Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague._ Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment...

  • Manager, Consumer

    4 weeks ago


    Toronto, Canada OCS Full time

    About Us The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the provincial online store for recreational cannabis in Ontario and are the exclusive provincial wholesaler to authorized private retail stores. Working at the OCS is a unique opportunity to be part of an agile start-up in a...


  • Toronto, Canada VTS Full time

    **How Does This Position Help VTS Succeed?** As a Business Insights (BI) Analyst you will work within our Data Solutions team to develop insightful dashboards for clients using VTS's proprietary datasets (i.e. buildings, tenants, etc). You will use your solution-oriented mindset and project management skills to deliver reporting and analytics solutions. You...


  • Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Toronto, Ontario, Canada Definity Careers Full time

    We are seeking a highly skilled and experience Director of Digital & Customer Insights to lead our analytics initiatives within the Digital Channel of Personal Insurance. As the Director of Digital & Customer Insights, you will be responsible for leveraging data-driven insights to optimize our digital funnel, enhance user experience, and drive business...