Data Analyst, Customer Insights

3 weeks ago

Toronto, Canada PC Financial Full time

**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**

**Location**:
500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9

**When you hire great people, great things can happen.**

PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

**Why this Role is Important**:
The objective of our Payment Decision Support, Customer Insights team is to provide reporting and analytics services to allow PC Financial to capitalize on diverse sources of data to improve the understanding of customer behaviors to drive profitability and improve customer experience. This role will be responsible for providing accurate, timely and actionable insights and reporting solutions to enable evidence-based decisions for the Marketing, Contact Center and AML teams.

**What You’ll Do**:

- Provide Data Analysis for various teams, with a focus on adapting your approach to different contexts such as business or finance.
- Extract, prepare, and analyze large data sets, with a focus on drawing actionable insights.
- Work with partners across the organization to provide data support on business initiatives.
- Create business critical end-to-end reporting and data processes: Perform ad-hoc analysis based on heterogeneous data sources to support business teams.
- Closely adhere to legal and compliance guidelines regarding working with sensitive and confidential information.

**What you Bring**:

- 1-2 years’ experience in a similar role, preferably in financial services/banking domain.
- Working knowledge of relational databases and SQL data extraction and manipulation tools.
- Curiosity to understand the business model and customer journey to extract insights.
- Proactive approach to identifying opportunities and challenges in data-driven projects.
- Understanding of data warehouse, data mart concepts.
- Hands-on experience with Python and SAS.
- Experience with BI tools and Cloud technology, such as Tableau and Google Cloud Platform.
- Degree or diploma in Computer Science/Engineering/Analytics/Mathematics/Statistics.
- Passion for telling a story through data and making complex concepts understandable to a non-technical audience.
- Sound communication skills, ability to work independently and in a team.
- Proactive approach to seeking feedback, refining solutions, and anticipating challenges.
- Demonstration of problem-solving using a combination of technical know-how, soft skills, and business acumen.
- Strong analytical and conceptual problem solver who can learn quickly.
- Ability to plan and organize effectively.
- BONUS: Experience working in AML or Marketing campaigns
- BONUS: Modeling experience

**Number of Openings**:
1
- PC Financial recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our _organization. Accommodation_ is available upon request for applicants and colleagues with disabilities._

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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